Jobs at Zendesk

This role involves gathering and documenting requirements for billing and revenue operations, supporting configuration of billing systems, and performing data analysis to resolve discrepancies.

The Director of Engineering will lead and scale a mature engineering organization, focusing on AI integration, product ownership, technical leadership, and cross-functional alignment to deliver exceptional customer service solutions.

The Director of Product Management at Zendesk will lead product strategy and execution for SaaS experiences, focusing on AI-driven solutions. Responsibilities include defining product vision, mentoring product managers, driving data-informed decisions, and collaborating with various teams to improve customer experience outcomes.

As a Senior Software Engineer, you will design and deliver scalable features, mentor peers, and ensure system reliability while collaborating across teams.

Lead functional Netsuite finance initiatives: gather and document requirements, optimize R2R and S2P value streams, facilitate cross-functional collaboration, support UAT and change management, and participate in agile ceremonies to deliver SaaS-based finance solutions.

Design, implement, and maintain network infrastructure across global offices, ensuring optimal performance, security, and support for AV systems and collaboration technologies.

As a Principal Software Engineer, you'll lead technical direction, drive architecture for systems, mentor engineers, and advocate for AI integration across products. You'll collaborate with cross-functional teams to ensure scalable and reliable software delivery while enhancing technical leadership in the company.

The Senior Staff Engineer will lead architecture and execution for frontend systems, mentor other engineers, and drive innovation in software solutions for enterprise customers.

Design solutions for customer journeys and lead design initiatives for Product-Led Growth at Zendesk, focusing on improving conversion and monetization.

The IAM Business Systems Analyst will enhance the Identity and Access Management program, focusing on RBAC and ABAC models, automating provisioning, and assisting in the integration of applications within Okta.

The IAM Engineer designs and maintains identity management systems, ensuring secure access to resources while managing user lifecycles and app integrations with tools like Okta.

The Senior Software Engineer - DevOps will integrate development and operations, focusing on automating processes in AWS, CI/CD pipelines, and enhancing infrastructure's reliability and performance, alongside documentation and troubleshooting responsibilities.

The Software Engineer II will develop and maintain chat platform features, collaborate with teams on new features, and practice good engineering standards in a fast-paced environment, focusing on web applications and clean code.

Serve as the finance-focused IT business systems analyst for Netsuite and related SaaS tools. Gather and document requirements, lead functional design, support UAT, enable cross-functional delivery using agile practices, and guide change management to optimize R2R and S2P value streams.

Lead architecture and delivery of enterprise-scale full‑stack features, own end-to-end implementation, mentor engineers, collaborate with product and design, triage production issues, and improve system reliability, performance, and observability.

The role involves producing high-quality code, contributing to designs, improving processes, and collaborating with teams ensuring operational excellence in software development.

As an Engineering Manager, you will lead a team of engineers, ensuring high software quality and timely project delivery while fostering collaboration and innovation.

The Senior HRIS Analyst will manage Workday Talent configuration, provide mentorship, support production, troubleshoot issues, and partner with stakeholders to implement strategies.

Lead the GTM Engineering team focusing on Salesforce solutions, manage development processes, ensure code quality, and align with global stakeholders.

The Staff Machine Learning Engineer will architect and implement scalable GenAI platform solutions, ensuring reliability and safe AI experiences across product lines while mentoring engineers and leading technical strategies.