Jobs at Zendesk

Build and maintain customer-facing single-page applications and backend services. Collaborate with product and engineering teams, follow Zendesk standards, write high-quality tested code, participate in design and code reviews, and support the full SDLC to improve the purchasing experience.

Build and maintain performant, accessible frontend features for a large monolithic SaaS app using React, TypeScript, Redux, and GraphQL. Collaborate with PMs, designers, and backend engineers; write tested, maintainable code; participate in code reviews and performance optimization; advocate frontend best practices.

The Senior Services Consultant leads technical delivery for customers, ensuring technically sound solutions. Responsibilities include design documentation, configuring services on AWS, and training clients.

Lead technical delivery for large, complex features and platform components; mentor engineers; influence architecture; and improve developer productivity.

The Staff Machine Learning Engineer will architect and implement scalable GenAI platform solutions, ensuring reliability and safe AI experiences across product lines while mentoring engineers and leading technical strategies.

Lead architecture and delivery of enterprise-scale full‑stack features, own end-to-end implementation, mentor engineers, collaborate with product and design, triage production issues, and improve system reliability, performance, and observability.

As an Engineering Manager, you will lead a team of engineers, ensuring high software quality and timely project delivery while fostering collaboration and innovation.

This role involves collaborating on frontend development using JavaScript and React.js, ensuring best practices, participating in code reviews, and building services within an agile team.

The role involves frontend software development, collaborating on technical solutions, ensuring code quality, and maintaining systems. Requires expertise in JavaScript and frameworks like React.

Build and maintain AWS serverless applications and data pipelines using Python and Node.js, implement authentication via Cognito and Lambda triggers, develop REST/GraphQL APIs and React frontends, author IaC with Terraform/CloudFormation, integrate CI/CD, ensure security/compliance, and support integrations such as webhooks and event streams.

As a Senior Software Engineer at Zendesk, you will develop backend solutions, collaborate with teams, ensure code quality, and mentor junior developers.

As a Staff Data Platform Engineer, you will lead the design and development of data infrastructure, manage CI/CD processes, and implement observability for data pipelines.

The Solutions Architect will design customized CCaaS solutions, support pre-sales, and work with technical teams to ensure effective project delivery.

Provide technical consulting and project leadership to implement, configure, and optimize Zendesk AI solutions. Drive adoption, change management, and measurable customer outcomes by building success plans, using analytics to predict churn/expansion, and delivering projects on time while collaborating across Sales and Customer Success.

The Technical Architect designs complex technology solutions for clients, leading discussions, managing projects, and collaborating with teams to deliver value-based solutions.

As a Technical Product Manager, you will manage the product roadmap and deliver features for audit, traceability, and observability, focusing on technical requirements and collaboration with various teams.

The Senior Product Designer will enhance agent workflows at Zendesk, focusing on user experience and collaboration with cross-functional teams to drive efficient designs.

The Administrative Assistant provides essential support including managing calendars, travel arrangements, expense reporting, and facilitating communication among teams while promoting service excellence.

The Staff Software Engineer will lead system design, drive technical strategy, mentor engineers, and ensure high-quality software delivery while collaborating with product and design teams.

The Senior Product Manager will drive product strategy and development, collaborating with cross-functional teams to enhance customer experience, focusing on AI and SaaS solutions.