Jobs at Zendesk

Design and lead secure, scalable AWS architectures including IAM/CIAM, serverless event-driven systems, data engineering platforms, Amazon Connect integrations, IaC with Terraform/CloudFormation, CI/CD pipelines, and cloud security/compliance guidance while collaborating across teams and documenting architecture decisions.

Owns and optimizes shared demo environments for contact center and customer experience solutions. Designs reusable demonstrations and integrations using Zendesk, Amazon Connect, and AWS; supports custom presales demos and proof-of-concepts; manages releases, governance, security, reliability, cost, and automation; and creates technical documentation. Collaborates with internal teams, customers, vendors, and partners while independently prioritizing work and incorporating AI, analytics, and emerging platform capabilities.

Leads technical onboarding, enablement, and co-selling support for contact center partners. Designs scalable Zendesk, Amazon Connect, and AWS architectures; provides technical strategy, mentorship, solution guidance, demonstrations, proofs of concept, and implementation support. Develops partner training materials, ensures security and governance compliance, and promotes AI, machine learning, automation, and omnichannel contact center innovations. Collaborates with sales, engineering, vendors, and internal teams to drive partner success and accelerate solution deployment.

Lead strategy, vision, roadmap, and execution for Zendesk’s AI-augmented notifications and agent accountability products. Gather customer feedback, define scalable solutions, collaborate with engineering, design, marketing, sales, customer success, data science, and other teams, and own KPIs for adoption, productivity, customer satisfaction, and business impact. The role requires strong SaaS product development, AI/ML expertise, technical acumen, customer focus, and cross-functional leadership.

Manage strategic enterprise customer relationships and help clients maximize value from Zendesk solutions. Document technical ecosystems, develop customer roadmaps, conduct operational and business reviews, coordinate internal resources, resolve critical issues, and advocate for customer needs. Translate business objectives into technical solutions, drive measurable ROI, and align stakeholders across complex SaaS implementations, integrations, workflows, and architectures.

As a Staff Data Platform Engineer, you will lead the design and development of data infrastructure, manage CI/CD processes, and implement observability for data pipelines.

The Senior Product Manager will drive product strategy and development, collaborating with cross-functional teams to enhance customer experience, focusing on AI and SaaS solutions.

Lead architecture and delivery of enterprise-scale full‑stack features, own end-to-end implementation, mentor engineers, collaborate with product and design, triage production issues, and improve system reliability, performance, and observability.

The Senior Solutions Consultant acts as a technical liaison in sales, focusing on AI solutions and managing customer engagements and demonstrations.

Lead and grow Zendesk's India enterprise and commercial sales teams, build high-impact sales strategies, coach AEs, manage complex multi-product enterprise deals, drive predictable forecasting and pipeline discipline (MEDDPICC), engage C-level stakeholders, and expand strategic customer relationships to consistently achieve quota.