Jobs at Zendesk

Build and maintain AWS serverless applications and data pipelines using Python and Node.js, implement authentication via Cognito and Lambda triggers, develop REST/GraphQL APIs and React frontends, author IaC with Terraform/CloudFormation, integrate CI/CD, ensure security/compliance, and support integrations such as webhooks and event streams.

Lead design for Product-Led Growth initiatives, owning critical customer journeys (pricing, in-product checkout, self-serve expansion). Rapidly prototype, run experiments, optimize funnels, and collaborate with PMs, engineers, and content designers to deliver scalable enterprise SaaS experiences across regions.

The role involves frontend software development, collaborating on technical solutions, ensuring code quality, and maintaining systems. Requires expertise in JavaScript and frameworks like React.

As a Senior Software Engineer at Zendesk, you will develop backend solutions, collaborate with teams, ensure code quality, and mentor junior developers.

As a Staff Data Platform Engineer, you will lead the design and development of data infrastructure, manage CI/CD processes, and implement observability for data pipelines.

The Solutions Architect will design customized CCaaS solutions, support pre-sales, and work with technical teams to ensure effective project delivery.

The Administrative Assistant provides essential support including managing calendars, travel arrangements, expense reporting, and facilitating communication among teams while promoting service excellence.

The Staff Software Engineer will lead system design, drive technical strategy, mentor engineers, and ensure high-quality software delivery while collaborating with product and design teams.

The Senior Product Manager will drive product strategy and development, collaborating with cross-functional teams to enhance customer experience, focusing on AI and SaaS solutions.

As a Software Engineering Manager, you will lead the Data Applications Engineering team, fostering collaboration, ensuring coding excellence, and managing project lifecycles while also being hands-on with technical challenges.

The Senior Services Consultant leads technical delivery for customers, ensuring technically sound solutions. Responsibilities include design documentation, configuring services on AWS, and training clients.

Lead architecture and delivery of enterprise-scale full‑stack features, own end-to-end implementation, mentor engineers, collaborate with product and design, triage production issues, and improve system reliability, performance, and observability.

As an Engineering Manager, you will lead a team of engineers, ensuring high software quality and timely project delivery while fostering collaboration and innovation.

This role involves collaborating on frontend development using JavaScript and React.js, ensuring best practices, participating in code reviews, and building services within an agile team.

The Senior Solutions Consultant acts as a technical liaison in sales, focusing on AI solutions and managing customer engagements and demonstrations.