Jobs at Zendesk

As a Staff Software Engineer, you will lead the design and delivery of scalable applications and backend services while mentoring engineers and influencing architecture.

The Staff Software Engineer will lead system design, drive technical strategy, mentor engineers, and ensure high-quality software delivery while collaborating with product and design teams.

The Senior Staff Engineer will lead architecture and execution for frontend systems, mentor other engineers, and drive innovation in software solutions for enterprise customers.

As a Software Engineering Manager, you will lead the Data Applications Engineering team, fostering collaboration, ensuring coding excellence, and managing project lifecycles while also being hands-on with technical challenges.

The Senior Product Manager will drive product strategy and development, collaborating with cross-functional teams to enhance customer experience, focusing on AI and SaaS solutions.

The Senior Software Engineer - DevOps will integrate development and operations, focusing on automating processes in AWS, CI/CD pipelines, and enhancing infrastructure's reliability and performance, alongside documentation and troubleshooting responsibilities.

The IAM Engineer designs and maintains identity management systems, ensuring secure access to resources while managing user lifecycles and app integrations with tools like Okta.

The Senior Services Consultant leads technical delivery for customers, ensuring technically sound solutions. Responsibilities include design documentation, configuring services on AWS, and training clients.

Design solutions for customer journeys and lead design initiatives for Product-Led Growth at Zendesk, focusing on improving conversion and monetization.

Serve as the finance-focused IT business systems analyst for Netsuite and related SaaS tools. Gather and document requirements, lead functional design, support UAT, enable cross-functional delivery using agile practices, and guide change management to optimize R2R and S2P value streams.

Lead functional Netsuite finance initiatives: gather and document requirements, optimize R2R and S2P value streams, facilitate cross-functional collaboration, support UAT and change management, and participate in agile ceremonies to deliver SaaS-based finance solutions.

Lead technical delivery for large, complex features and platform components; mentor engineers; influence architecture; and improve developer productivity.

The Senior Product Designer will enhance agent workflows at Zendesk, focusing on user experience and collaboration with cross-functional teams to drive efficient designs.

As a Senior Software Engineer, you will design, build, and maintain third-party connectors, collaborate with teams, define best practices, and mentor junior engineers while focusing on scalability and security in software solutions.

As a Technical Product Manager, you will manage the product roadmap and deliver features for audit, traceability, and observability, focusing on technical requirements and collaboration with various teams.

Lead architecture and delivery of enterprise-scale full‑stack features, own end-to-end implementation, mentor engineers, collaborate with product and design, triage production issues, and improve system reliability, performance, and observability.

The Staff Machine Learning Engineer will architect and implement scalable GenAI platform solutions, ensuring reliability and safe AI experiences across product lines while mentoring engineers and leading technical strategies.

The Senior HRIS Analyst will manage Workday Talent configuration, provide mentorship, support production, troubleshoot issues, and partner with stakeholders to implement strategies.

Lead the GTM Engineering team focusing on Salesforce solutions, manage development processes, ensure code quality, and align with global stakeholders.

As an Engineering Manager, you will lead a team of engineers, ensuring high software quality and timely project delivery while fostering collaboration and innovation.