Jobs at Zendesk

Own and develop Zendesk's core User model at scale. Design and implement backend features, collaborate with tech leads, product and design, triage customer issues, provide production support, improve observability/performance/security, run code reviews and pairing, and mentor engineers. Work primarily in Ruby on Rails with MySQL/Redis in a hybrid Pune-based role (3 days in office).

The Senior Software Engineer - DevOps will integrate development and operations, focusing on automating processes in AWS, CI/CD pipelines, and enhancing infrastructure's reliability and performance, alongside documentation and troubleshooting responsibilities.

The Senior Services Consultant leads technical delivery for customers, ensuring technically sound solutions. Responsibilities include design documentation, configuring services on AWS, and training clients.

Lead technical delivery for large, complex features and platform components; mentor engineers; influence architecture; and improve developer productivity.

The Staff Machine Learning Engineer will architect and implement scalable GenAI platform solutions, ensuring reliability and safe AI experiences across product lines while mentoring engineers and leading technical strategies.

Lead architecture and delivery of enterprise-scale full‑stack features, own end-to-end implementation, mentor engineers, collaborate with product and design, triage production issues, and improve system reliability, performance, and observability.

Lead the GTM Engineering team focusing on Salesforce solutions, manage development processes, ensure code quality, and align with global stakeholders.

The Senior HRIS Analyst will manage Workday Talent configuration, provide mentorship, support production, troubleshoot issues, and partner with stakeholders to implement strategies.

As an Engineering Manager, you will lead a team of engineers, ensuring high software quality and timely project delivery while fostering collaboration and innovation.

This role involves collaborating on frontend development using JavaScript and React.js, ensuring best practices, participating in code reviews, and building services within an agile team.

Lead functional Netsuite finance initiatives: gather and document requirements, optimize R2R and S2P value streams, facilitate cross-functional collaboration, support UAT and change management, and participate in agile ceremonies to deliver SaaS-based finance solutions.

The role involves frontend software development, collaborating on technical solutions, ensuring code quality, and maintaining systems. Requires expertise in JavaScript and frameworks like React.

Build and maintain AWS serverless applications and data pipelines using Python and Node.js, implement authentication via Cognito and Lambda triggers, develop REST/GraphQL APIs and React frontends, author IaC with Terraform/CloudFormation, integrate CI/CD, ensure security/compliance, and support integrations such as webhooks and event streams.

As a Senior Software Engineer at Zendesk, you will develop backend solutions, collaborate with teams, ensure code quality, and mentor junior developers.

As a Staff Data Platform Engineer, you will lead the design and development of data infrastructure, manage CI/CD processes, and implement observability for data pipelines.

The Solutions Architect will design customized CCaaS solutions, support pre-sales, and work with technical teams to ensure effective project delivery.

As a Staff Software Engineer, you will design, develop, and maintain data store components, collaborating with teams to create efficient solutions using tools like Golang and Kubernetes in a hybrid work environment.

Provide technical consulting and project leadership to implement, configure, and optimize Zendesk AI solutions. Drive adoption, change management, and measurable customer outcomes by building success plans, using analytics to predict churn/expansion, and delivering projects on time while collaborating across Sales and Customer Success.

As a Principal Software Engineer, you'll lead technical direction, drive architecture for systems, mentor engineers, and advocate for AI integration across products. You'll collaborate with cross-functional teams to ensure scalable and reliable software delivery while enhancing technical leadership in the company.

The Technical Architect designs complex technology solutions for clients, leading discussions, managing projects, and collaborating with teams to deliver value-based solutions.