Teams at Zendesk

Owns and optimizes shared demo environments for contact center and customer experience solutions. Designs reusable demonstrations and integrations using Zendesk, Amazon Connect, and AWS; supports custom presales demos and proof-of-concepts; manages releases, governance, security, reliability, cost, and automation; and creates technical documentation. Collaborates with internal teams, customers, vendors, and partners while independently prioritizing work and incorporating AI, analytics, and emerging platform capabilities.

Build secure, scalable AWS serverless applications focused on identity, data engineering, APIs, and customer engagement. Develop Python Lambda functions, React frontends, REST and GraphQL APIs, Cognito authentication workflows, and ingestion pipelines. Provision cloud infrastructure with Terraform or CloudFormation, support CI/CD, enforce security and compliance practices, integrate Amazon Connect, and troubleshoot application performance. Collaborate with architecture and DevOps teams in Agile development processes.

Lead strategy, vision, roadmap, and execution for Zendesk’s AI-augmented notifications and agent accountability products. Gather customer feedback, define scalable solutions, collaborate with engineering, design, marketing, sales, customer success, data science, and other teams, and own KPIs for adoption, productivity, customer satisfaction, and business impact. The role requires strong SaaS product development, AI/ML expertise, technical acumen, customer focus, and cross-functional leadership.