Teams at Zendesk

Manage strategic enterprise customer relationships and help clients maximize value from Zendesk solutions. Document technical ecosystems, develop customer roadmaps, conduct operational and business reviews, coordinate internal resources, resolve critical issues, and advocate for customer needs. Translate business objectives into technical solutions, drive measurable ROI, and align stakeholders across complex SaaS implementations, integrations, workflows, and architectures.

Designs and operates observability infrastructure for internal platforms and business-critical applications. Responsibilities include implementing metrics, logs, traces, dashboards, service maps, SLOs, alerting, anomaly detection, and automated remediation. Partners with incident and problem management teams to reduce MTTR, improve root-cause analysis, and strengthen reliability. Integrates monitoring with CI/CD, ITSM, CMDB, collaboration, and feature-flag systems while coaching teams on instrumentation, telemetry governance, security, and cost optimization.

Build and modernize scalable frontend features for a large application using React, Redux, TypeScript, and GraphQL. Collaborate with product managers, designers, and backend engineers; write tested, maintainable code; participate in reviews and design discussions; optimize frontend performance; and promote best practices in state management, component architecture, accessibility, and testing.