Teams at Zendesk

Configure and optimize Zendesk solutions for managed-services customers. Responsibilities include analyzing current configurations, recommending improvements, designing and testing production updates, managing customer backlogs, providing technical consultation and education, collaborating globally, and driving operational initiatives. The role requires customer-facing consulting experience, technical troubleshooting, strong communication, attention to detail, and flexibility to work shifts in a hybrid office environment.

Manage Professional Services project demand, project setup, resource assignments, capacity planning, utilization, and staffing forecasts. Partner with sales, delivery, and project leaders to balance skills, availability, customer needs, and business priorities. Improve workflows through AI, automation, integrations, and process experimentation using tools such as Certinia, Salesforce, Snowflake, and generative AI platforms. Maintain accurate project and resource data while resolving conflicts and supporting scalable operational improvements.

Monitors, investigates, and responds to cybersecurity incidents across enterprise infrastructure, products, and customer environments. Conducts threat hunting, DLP and forensic investigations, tabletop exercises, and incident response activities. Builds security automation and AI-assisted workflows, improves monitoring and detection, collaborates with threat intelligence and engineering teams, and provides APAC on-call coverage through rotational shifts.