Teams at Zensar Technologies

Lead architecture and end-to-end implementation of ServiceNow modules (ITSM, ITOM, HRSD, SecOps, GRC/IRM, SPM). Design CMDB, integrations (REST, SOAP, MID Server), scripting, Flow Designer, Integration Hub, Service Portal, ATF, and security models (ACLs, roles, domain separation). Work in Agile and regulated environments and communicate with stakeholders throughout design to deployment.

Design, develop, and deploy enterprise AI/ML solutions including GenAI, LLM-based RAG systems, and agentic AI. Build scalable models, integrations, monitoring, and reusable frameworks while collaborating with stakeholders for production adoption and continuous improvement.

Lead architecture, design, and governance for a large-scale ServiceNow implementation. Define solution architecture, integrations, data migration, and platform standards across multiple modules, drive governance, partner with stakeholders and delivery teams, and support go-live and hypercare to ensure scalability, security, and operational readiness.