It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales through our partner ecosystem. You will guide revenue for ServiceNow with the support and partnership of Sales, Partner Ecosystem, Product Management, and the executive team. This is a technical consultant who can go wide and deep on discovery, solution positioning and demonstration while enabling and co-selling with partners during sales cycles.
About the Role :
The Solution Consultant will join the Partner Technical Acceleration Group as a technical consultant with the advanced ability to develop, position, and provide product-specific solutions in partnership with our channel/GSI ecosystem, while achieving quarterly and annual sales goals for an assigned territory through partner-led and partner-sourced deals.
Key Focus Areas
Driving pre-sales efforts for partner-led territory.
What you get to do in this role:
Partner with top-tier System Integrators to develop and position ServiceNow-powered transformation solutions
Support product sales as a technical and domain expert, partnering closely with assigned partners' pre-sales and delivery teams to extend their solution capability
Lead discovery workshops to determine customers' challenges and give product demonstrations jointly with partner teams, to align our solution with customer needs
Answer product feature and technical questions from partners, customers, channel partners, and ServiceNow colleagues
Enable and upskill partner solution consultants and architects through technical training, certification support, and hands-on labs and
Provide feedback to product management about product enhancements that can address customer and partner needs and provide additional value
Share and learn best practices and re-usable assets with other Solution Consultants and partner technical teams to enhance the quality and efficiency of joint delivery
Stay current on competitive analysis and market differentiation, and help partners position effectively against competitive alternatives
Support marketing events including executive briefings, conferences, user groups, trade shows, and partner enablement events
Act as a trusted technical advisor to partner account teams, supporting deal registration, solution scoping, and co-sell strategy
Support partner build activities on ServiceNow platform and lead solution architecture discussions as needed
Support and drive the partner GTM activities for a select few partners along with the partner manager
Provide thought leadership through workshops, technology days, white papers, and industry forums focused on AI transformation
Participate in executive briefings and business reviews with ServiceNow & partner leadership and their enterprise clients
Why Join This Team
Work with a spectacular team of seasoned professionals in a positive, inclusive, and highly collaborative environment
Work with the world's leading partner ecosystem on high-impact transformation initiatives
Practice true business value selling with a strong sales support framework
Design solutions that transform how enterprises operate – see your work make an impact
Work with the industry-leading ServiceNow platform and cutting-edge AI/automation technologies
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of pre-sales solution consulting or sales engineering experience
Proficiency with the ServiceNow platform or technical expertise with enterprise cloud software solutions for Global Business Services ( HR Shared Services)/ CRM
Experience working with System Integrators, consulting firms, or business process outsourcers
Excellent understanding of architectural principles for cloud-based platforms including multi- tenancy and automation
Bachelor's degree or higher in Business, IT, Engineering, or related field
Territory management skills, including pipeline building and working with Sales and Partner counterparts to guide execution excellence
Experience working in a channels role enabling or training partner technical teams (SIs, resellers, GSIs) on product positioning and delivery would be a plus
Willingness to travel up to 40%, including international travel (primarily India)
Key Competencies
Business Acumen: Deep understanding of how consulting firms, SIs create value; awareness of industry pressures and digital transformation drivers
Collaboration: Ability to work across teams in highly matrixed organizations spanning ServiceNow, partners, and enterprise clients
Influence: Navigate complex partner organizations, identify stakeholders and decision makers, build credibility and trust
Nimble Learning: Quickly grasp new transformation methodologies, and evolving ServiceNow capabilities
Execution Focus: Bias for action; address opportunities and challenges quickly with minimal supervision
Preferred Qualifications
Strong understanding of transformation drivers with ServiceNow product suite (Preferably IT, CRM, and Security)
Current ServiceNow certification (e.g., Certified System Administrator, Certified Implementation Specialist)
Experience leading pre-sales efforts for India prospects
Knowledge of AI and advanced analytics technologies
ServiceNow platform development experience would be a value add
FD21
Additional InformationWork Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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