Designs, configures, and supports Medallia Experience Cloud solutions for customer and employee experience programs. Develops surveys, workflows, dashboards, reporting, integrations, and text analytics. Manages data ingestion, transformation, validation, and reporting processes using APIs, Salesforce, SQL, and data warehouses. Collaborates with stakeholders to deliver scalable solutions, troubleshoot implementations, optimize performance, and support testing, deployments, and post-implementation activities.
Design, develop, and support Medallia Experience Cloud solutions to capture, analyze, and improve customer and employee experience programs. • Configure Medallia surveys, feedback forms, workflows, alerts, dashboards, reporting, and text analytics based on business requirements. • Implement and manage integrations between Medallia and enterprise systems using APIs, web services, CRM platforms (Salesforce), and data warehouses. • Develop and maintain data ingestion, transformation, validation, and reporting processes to ensure data accuracy and reliability. • Collaborate with business stakeholders, product owners, and customer experience teams to translate requirements into scalable Medallia solutions. • Perform troubleshooting, root cause analysis, performance optimization, and platform enhancements for existing Medallia implementations. • Support SIT, UAT, production deployments, and post-implementation activities while ensuring adherence to quality standards. • Create dashboards, KPIs, scorecards, and actionable insights using Medallia reporting and analytics capabilities. • Required Skills: Medallia Experience Cloud, Survey Configuration, Experience Management (XM), APIs, SQL, Data Analytics, Dashboard Development, Salesforce Integration, Agile/Scrum, SIT, UAT, and Stakeholder Management. Experience: 3+ years with Medallia implementations and 5+ years in Customer Experience (CX), CRM, or Digital Experience platforms.
Hexaware Technologies Pune, Mahārāshtra, IND Office
North Block, Plot No. 19, Rajiv Gandhi InfoTech Park, MIDC - SEZ, Phase 3, Hinjawadi, Pune, Maharastra, India, 411057
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