Lead planning, design, delivery and promotion of a customer-service chatbot management platform. Use AI and big data to improve CS operations (corpus training, SOPs, assistant replies, summaries). Collaborate with engineering, UX, and CS teams. Monitor KPIs and user cases to drive product improvements.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities
- Responsible for the overall planning, design, delivery and promotion of CS bot management platform(knowledge base, chat flow, ticket center, etc.)
- Use big data and AI to improve the working efficiency of CS operations including corpus training, SOP design, assistant reply and case summary, etc.
- Collaborate closely with cross-functional teams including engineering, UI/UX design, and CS operations team to achieve product objectives.
- Review CS bot KPI and user cases regularly and find valuable insights to guide product improvements.
Requirements
- Bachelor degree or above.
- Must have product design experience in CS bot.
- Have a good communication skills with multiple stakeholders.
- Process strong data analysis and user insight skills.
- Excellent problem solving and analytical skills.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Similar Jobs
Fintech • Information Technology • Software • Financial Services
Manage end-to-end settlement of global Bond and Repo trades, including trade validation, settlement instructions, exception resolution, failed-trade investigation, and operational risk control. Ensure regulatory and SOP compliance, maintain process documentation, support data-driven operating improvements, reduce manual workflows, and collaborate with stakeholders to enhance efficiency and service quality.
Top Skills:
Value Map
Professional Services • Real Estate • Consulting
Develop and execute marketing and communications plans across Mainland China, Hong Kong, and Macau. Manage brand compliance, external and internal communications, media relations, digital and social campaigns, events, sponsorships, stakeholder engagement, and ROI reporting. The role requires localized, culturally informed messaging; strong Mandarin and English communication; regional media relationships; and collaboration with senior stakeholders, agencies, and global marketing teams to strengthen brand awareness, thought leadership, client engagement, and business growth.
Professional Services • Real Estate • Consulting
Leads physical security activities across industrial and facility projects, including security system design, implementation, testing, handover, vendor coordination, risk management, reporting, compliance, and facility readiness. The role manages access control, CCTV, alarms, and related infrastructure while coordinating business, facilities, IT, contractors, and external stakeholders throughout the project lifecycle.
Top Skills:
Access Control SystemsAlarm SystemsCctvSecurity Monitoring Systems
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
