Company Overview
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management.
Backed by nearly 100 years of experience, with more than 48,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500, America's Most Innovative Companies #51, 11 Best GCCs to work for in India, Fortune Sector Leaders: Health Care #5, with a $254 billion. of revenue in FY26.
About Cardinal Health International India (CHII)
This role is part of the Information Security function for Cardinal Health International India Pvt Ltd (CHII).
Cardinal Health International India (CHII) is part of the Cardinal Heath Global Technology and Business Services (GTBS) team. CHII leverages technology to offer scalable and healthcare solutions to enhance efficiency and improve quality of care across the value chain.
Our vision is to build a world class capability center that is an intersection of tech-innovation and learning, empowering our people to build solutions which will solve healthcare’s most complex challenges.
Position Summary
Provides advanced technical support, diagnostics, validation, and consulting for Microsoft 365 Copilot, Copilot Chat, enterprise search, Microsoft Graph-grounded experiences, and approved productivity AI integrations. The role operates below the architecture layer and focuses on product expertise, troubleshooting, supportability, pilots, repeatable diagnostic methods, and the development of approved skills and lightweight agents that improve the internal operations of AI Productivity & Collaboration Services.
Strategic Purpose
Make AI work reliably in Cardinal Health's productivity environment, and apply approved AI capabilities to improve the team's own service delivery. This role becomes a deep Microsoft Copilot product specialist and a succession feeder for broader platform architecture, while developing bounded, supportable skills and agents for internal team operations without duplicating the enterprise agent-development mandate of Enterprise Automation.
Primary Responsibilities
- Serve as the advanced technical subject-matter expert for Microsoft 365 Copilot, Copilot Chat, Microsoft 365 search, Microsoft Graph grounding, and related productivity AI capabilities.
- Troubleshoot complex issues involving licensing, identity, permissions, content access, search indexing, grounding behavior, tenant configuration, application context, and user experience.
- Develop repeatable diagnostic methods, test plans, health checks, escalation packages, known-issue records, and technical runbooks.
- Partner with Microsoft and internal platform teams on escalations, root-cause analysis, service incidents, product defects, and roadmap-related technical questions.
- Validate new Copilot capabilities, configuration changes, and pilot implementations against architecture, security, privacy, supportability, and operational-readiness requirements.
- Perform technical testing of grounded responses and search behavior, distinguishing platform, permission, indexing, retrieval, content-quality, and user-behavior causes.
- Provide technical consulting on solution feasibility, licensing dependencies, integration boundaries, support models, and implementation risks.
- Support build-to-run transition for approved productivity AI capabilities by documenting support procedures, monitoring needs, known limitations, and escalation paths.
- Create scripts, reports, and diagnostic utilities using supported administrative interfaces, PowerShell, and Microsoft Graph where appropriate.
- Mentor support and engineering staff on Copilot concepts, troubleshooting methods, responsible use, and escalation practices.
- Design, configure, test, document, and maintain approved Copilot skills, declarative agents, and other lightweight agent experiences that streamline team operations, knowledge retrieval, service reporting, support triage, documentation, and recurring administrative work.
- Identify internal team processes suited to skills or agent assistance, and define requirements, data sources, permissions, success criteria, human-review controls, support ownership, and lifecycle expectations before implementation.
- Establish reusable engineering patterns, templates, test cases, monitoring approaches, and runbooks for team-operated skills and agents, including change control, versioning, access management, quality review, and retirement.
- Coordinate with Enterprise Automation when a use case requires enterprise-scale deployment, complex workflow orchestration, custom connectors, broader business ownership, or capabilities beyond the team's approved operating boundary.
Key Accountabilities and Expected Outcomes
- Faster resolution and stronger root-cause analysis for complex Copilot, search, and grounding issues.
- Repeatable technical validation and diagnostic patterns that support teams can reuse.
- More supportable pilot-to-production transitions for productivity AI capabilities.
- Reduced dependency on the AI Platform Architect for day-to-day deep technical investigation.
- Documented, supportable skills and lightweight agents that reduce manual effort and improve consistency within AI Productivity & Collaboration Services.
Required Technical and Professional Competencies
- Microsoft 365 administration and support across Teams, SharePoint Online, OneDrive, Exchange Online, Microsoft 365 Apps, Entra ID, and Microsoft Purview concepts.
- Microsoft 365 Copilot, Copilot Chat, Microsoft Graph, enterprise search, grounding, permissions, identity, licensing, and support diagnostics.
- PowerShell, Microsoft Graph, APIs, reporting, logging, technical testing, troubleshooting, and documentation.
- ITIL incident, problem, request, change, service transition, escalation, and root-cause-analysis practices.
- Ability to translate complex technical findings into clear guidance for support teams, content owners, business stakeholders, governance partners, and leaders.
- Configuration and lifecycle management of Copilot skills, declarative agents, prompts, knowledge sources, actions, permissions, test cases, and human-review controls within approved Microsoft platforms.
- Ability to assess internal operational processes for appropriate automation, define bounded agent behavior, validate output quality, document limitations, and transition solutions into a supportable run state.
Preferred Qualifications and Experience
- Bachelor degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent work experience.
- Four or more years of related IT experience, including significant Microsoft 365, productivity, collaboration, SaaS, or enterprise support experience.
- Demonstrated experience troubleshooting identity, permissions, search, SharePoint, Microsoft Graph, Microsoft 365 administration, or complex cloud-service issues.
- Microsoft 365, Teams, SharePoint, Azure, Security, Power Platform, ITIL, or AI-related certifications are preferred.
- Experience configuring or supporting Copilot skills, declarative agents, low-code AI solutions, or comparable productivity automation capabilities is preferred.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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