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This role involves maintaining and implementing software applications, including testing, quality assurance, and user support while handling incident tickets and user requests.
Job Purpose and Impact
The Application Support Analyst II will maintain, integrate and implement software applications within the organization. In this role, you will perform moderately complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications.
Key Accountabilities
- Develop and recommend improvements to standard and moderately complex application support processes and procedures.
- Review, analyze and prioritize incoming incident tickets and user requests.
- Perform programming, configuration, testing and deployment of fixes or updates for application version releases.
- Keep an open channel of communication with users and respond to standard and moderately complex application support requests and needs.
- Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
- Other duties as assigned
Qualifications
Top Skills
Application Support Processes
Software Applications
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