Job Summary:
The Application Support Analyst will play a critical role in ensuring the stability, availability, and performance of applications supporting Legal, Compliance, and EHS functions. The role is responsible for application monitoring, incident management, user access administration, integration support, root cause analysis, and coordination with business and technical stakeholders. The analyst will help ensure reliable operations, data integrity, and continuous improvement across the Legal IT Portfolio.
Key Responsibilities:
Application Monitoring: Monitor application availability, performance, and health across the Legal Systems Portfolio.
Incident Management: Manage application incidents and service requests and coordinate resolution activities.
User Access Administration: Provision, modify, and remove user access in accordance with security requirements.
Integration Monitoring: Monitor and maintain integrations between compliance systems, Oracle EBS, Data Lake platforms, and other enterprise systems.
Root Cause Analysis: Investigate recurring issues and document corrective actions.
Vendor and Stakeholder Coordination: Work with vendors, business users, and IT teams to resolve issues.
Documentation: Maintain support procedures, knowledge articles, and system documentation.
Testing and Validation: Support upgrades, patches, enhancements, and production releases.
Compliance Support: Assist with audits, access reviews, and regulatory requirements.
Continuous Improvement: Identify opportunities to improve support processes, monitoring, reporting, and automation.
Qualifications:
Education: Bachelor’s degree in information systems, Computer Science, Information Technology, or related field.
Experience: Minimum of 3-5 years of experience in application support or related IT operations role. Experience supporting Legal, Compliance, or EHS systems is preferred.
Technical Skills:
Application Support: Enterprise application support and troubleshooting.
Integration Technologies: APIs, ETL processes, and system integrations.
Systems Knowledge: Oracle EBS, Data Lake environments, SaaS applications, and ITSM platforms.
Monitoring and Troubleshooting: Experience with monitoring and diagnostic tools.
Core Competencies:
Microsoft Office: Proficient in Microsoft Office suite.
SDLC: In depth understanding of Software Development Lifecycle (SDLC) methodologies.
Time Management: Strong time management skills with the ability to prioritize tasks and meet deadlines.
Analytical: Excellent problem-solving abilities, capable of understanding complex business processes and translating them into functional requirements.
Communication: Superior verbal and written communication skills, adept at engaging with both technical and non-technical stakeholders. Proficient in English.
Interpersonal: Strong interpersonal skills with a proven ability to collaborate within a team and build relationships across all organizational levels.
Customer First Mindset: Demonstrated ability to effectively explain technical concepts to non-technical stakeholders
Preferred Qualifications:
Tools: Experience working with Big Data Platforms (DataLake), Robotic Process Engineering (RPA), Machine Learning (ML) and Artificial Intelligence (AI) tools is preferred.
Background: Experience supporting Legal, Compliance, EHS, GRC, case management, or SaaS platforms. Familiarity with ServiceNow and ITIL practices.
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES:
Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength
OUR BEHAVIORS:
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength
VERTIV BEHAVIORS
• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]
