Job Requirements
"Why work for us? Alkegen brings together two of the world’s leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we’re delivering products that enable the world to breathe easier, live greener, and go further than ever before.
With over 60 manufacturing facilities with a global workforce of over 9,000 of the industry’s most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways.
Alkegen offers a range of dynamic career opportunities with globe-spanning reach. From production operators to engineers, technicians to specialists, sales to leadership, we’re always looking for top talent ready to bring their best. Come grow with us!
Summary:
Within the Thermal Engineered Materials (TEM) Business Unit this role provides technical support to field sales, distributors, and customers both remotely and in-person, with job specific details utilizing sound engineering principles. Provides on-site field supervision to support key customer projects. Manages and initiates the creation of technical collateral to support the commercialization of new system introductions and existing business. Assists in the design and evaluation of optimized and customer-specific systems. Coordinates product testing and system certification conducted at independent test labs. Conducts training seminars for new salespersons, distributors, customers and industry professionals. Attends industry meetings and participates in associations involved with the development of codes and standards that create demand for Alkegen Products.
Responsibilities:
Alkegen Values - the candidate is expected to perform the duties whilst ‘Living’ the Alkegen Values.
The Application Engineer provides engineering, design, technical service, and customer support for the sale of TEM products. This role provides technical expertise to internal and external company resources by providing recommendations regarding company products and their use in a variety of industries and applications.
The Application Engineer is to understand all product features, advantages of each product, how the product is commonly utilized in various applications, and how to troubleshoot common problems seen in the field.
“TENDERING / QUOTING” process (workload estimation 60%):
• Knowledgeable of entire product portfolio and display technical expertise regarding their limitations and applications in coordination with Manager.
• Provide technical support, working directly with internal and external customers to understand specific technical requirements, installation issues, and ultimately recommend appropriate product/solution that will meet their needs.
• Design of Product solutions to meet customer’s needs
• Coordination with Manager of technical data sheets and technical product specifications.
• Support CSD to create add value solution for sales quotes, and additional extended support for large projects quotes, helping CS to fulfil all technical requirements of the product.
ORDER EXECUTION process (workload estimation 15%):
• Collaborate with manufacturing and procurement teams to facilitate the fabrication of non-standard products and coordinate project production schedule in timely manner.
• Collaborate in a team approach with employees across multiple functions and departments including Customer Service, Manufacturing, Procurements, QA/QC and Sales.
SITE VISIT/SUPERVISION process (workload estimation 25%):
• Support Sales Team with customer visits to present technology, understand customer specific needs and present solution proposals.
• Support and supervise installation of Product Solutions at customer sites.
• Overnight travel expected 25% of time.
Qualifications/ Experience:
• B.S. degree or greater from an accredited college or university in Engineering or a related field, preferably in mechanical, materials science or chemistry.
• Self-motivated, competence in personal time and strong project management skills are expected.
• Proven technical skills with sales-oriented view.
• Highly organized and detail oriented.
• Excellent verbal and written communication, interpersonal, customer service and sales skills.
• Proficiency in 2D and 3D modeling with Solidworks or CAD.
• Proficiency in Microsoft Office Suite
• ERP experience (NAVISION / SAP / etc)
Other Duties:
All other duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time or without notice.
If you are interested in being part of a world class Application Engineer function here at Alkegen then we would love to hear from you.
At Alkegen, we strive every day to help people – ALL PEOPLE – breathe easier, live greener and go further than ever before. We believe that diversity and inclusion is central to this mission and to our impact. Our diverse and inclusive culture drives our growth & innovation and we nurture it by actively embracing our differences and using our varied perspectives to solve the complex challenges facing our changing and diverse world.
Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, color, gender identity and expression, age, disability, education, opinions, culture, languages spoken, veteran’s status, or any other protected class.
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