We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.
What you’ll bring
Provides technical customer support to partners or end-consumer customers via mail, mantis (support tracking tool), WebEx or phone including: Responding to complex technical inquiries (e.g., product troubleshooting, information on compatibility with storage and devices, report generation, setup issues etc.)
• Customer server management on cloud
• Create on-demand product documentation
• Build creation
• Create and issue product license
• Works on creating product knowledge base
• Provide product features and troubleshooting training to partners and customers
• Working with partners and customers and deliver services to our customers in form of monthly reports
Fostering innovation through diverse perspectives
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
Top Skills
Hitachi Vantara Atur Park Co-operative Housing Society, Maharashtra, IND Office
7th Floor, Suyog Platinum Tower Naylor Road , Atur Park Co-operative Housing Society, 411001, India
