Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : NEXThink
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the seamless operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of service delivery, all while maintaining a focus on customer satisfaction and operational efficiency. Roles & Responsibilities: • Configure NexThink suite for digital experience monitoring • Analyze user experience data and generate insights • Automate remediation workflows using scripting • Develop and maintain dashboards and reports • Collaborate with IT teams to improve end-user experience • Lead initiatives for proactive issue resolution Professional & Technical Skills: • Strong SQL and Windows administration • Experience with NexThink and PowerShell scripting Additional Information: - The candidate should have minimum 7.5 years of experience in NEXThink. - This position is based in Pune. - A 15 years full time education is required.

15 years full time education

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