Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Red Hat OpenShift
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an OpenShift Configuration & Administration, you will Provide L1/L2 operational support for the OpenShift platform and hosted workloads. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of essential applications. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and systems, all while maintaining a focus on delivering high-quality support to users and stakeholders.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Act as a support point for user issues related to namespaces, deployments, access, quotas, routes, storage, and platform availability.
- Troubleshoot and resolve platform incidents impacting applications, pipelines, or users within defined SLAs.
- Participate in on-call and shift-based support rotations as part of infrastructure operations.
- Coordinate with application, DevOps, cloud, network, and security teams during major incidents.
- Monitor OpenShift clusters for health, performance, and capacity using standard monitoring and alerting tools.
- Perform routine cluster health checks covering nodes, pods, operators, and control plane components.
- Proactively identify risks such as resource exhaustion, node pressure, or failing workloads and take preventive action.
- Support platform availability and assist in failover or recovery activities when required.
- Support OpenShift networking components such as routes, ingresses, services, and service exposure.
- Maintain and update operational runbooks, SOPs, and troubleshooting guides for OpenShift operations.
- Troubleshoot and resolve Openshift issues related to availability, connectivity, performance, capacity, and data access within defined SLAs.
- Participate in on call and shift based support rotations as part of the infrastructure operations model.
- Maintain accurate incident records and operational metrics for reporting.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Red Hat OpenShift.
- Strong understanding of container orchestration and management.
- Additional Skills: Container technology (Docker,Podman etc.),Unix/Linux administration, Networking Fundamentals.
- Experience with cloud computing platforms and services.
- Familiarity with scripting languages for automation tasks.
- Knowledge of system monitoring and performance tuning.

Additional Information:
- The candidate should have minimum 3 years of experience in Red Hat OpenShift.
- Flexible to work in Shifts during weekday & Weekend during India hours (7 AM - 10 PM IST).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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