Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve complex software problems, ensuring the seamless operation of essential applications and systems. You will engage in proactive monitoring and maintenance, contributing to the overall efficiency and reliability of business operations while continuously seeking opportunities for improvement and innovation in service delivery.
As Network Tower operations lead, you will act as the ongoing interface between the Network teams. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with teams, interpreting and resolving issues, and ensuring smooth system operations.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Manage and prioritize support tickets to ensure timely resolution.
- Conduct root cause analysis for recurring issues and implement preventive measures.
- Develop and maintain technical documentation for troubleshooting and knowledge sharing.
- Troubleshoot and resolve system or application issues.
- Document client issues and resolutions for future reference.

Professional & Technical Skills:
- Mandatory Basic Networking skills : Routing & Switching (CCNP or equivalent)
- Cisco Wireless, Cisco DC Technologies (Nexus), Cisco ACI, Branch SDWAN, Routing and Switching, Palo Alto FW, Cisco Firewalls
- Good to have Skills : BGP, OSPF, HSRP, VRRP, STP, SVI, VTP
- Good to have knowledge on Skills : Automation, Wireless, Firewalls
- Proficiency in SD-WAN Operations and implementation
- Strong understanding of network protocols and configurations.
- Experience in troubleshooting network connectivity issues.
- Knowledge of ITIL framework for service management.
- Hands-on Experience with network monitoring tools.

Additional Information:
Minimum 12 years of experience
Flexible to work in 24x7 rotational shifts, including weekend
Excellent communication skills

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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