Job Title: Application Support Engineer / IT Technical Support Specialist
Responsibilities:
- Provide exceptional customer service and technical support to end-users in a timely and efficient manner.
- Provide IT support for Microsoft’s core business applications and operating systems.
- Manage and troubleshoot virtual environments such as Azure, AVDs.
- Manage and prioritize multiple help desk tickets, ensuring timely resolution and communication with end-users.
- Support and maintain IT infrastructure, including hardware and software installations, upgrades, and configurations.
- Assist with the setup, maintenance, and troubleshooting of audio/visual equipment for meetings and presentations.
- Document and track all support requests and resolutions in the help desk system.
- Collaborate with other IT team members to ensure seamless support and knowledge sharing.
- Collaborate within a team and escalate issues when necessary.
- Demonstrate business awareness aligning IT with customer goals.
- Document internal processes and ensure the maintenance of SOPs.
- Stay current with the latest technologies and best practices in IT support and troubleshooting.
- Perform additional ad hoc responsibilities and tasks as required by management, including but not limited to:
o Assisting with special projects and one-off troubleshooting scenarios.
o Providing temporary coverage for other roles or teams in times of need.
o Supporting unique or urgent technical issues outside the normal scope.
Must-Have Skills:|
- Strong customer service skills with a focus on providing a positive end-user
experience.
- 3-5 years of experience in a help desk or technical support role.
- Excellent stress management skills and the ability to work under pressure.
- Experience supporting audio and visual equipment.
- Strong communication skills, both verbal and written.
Why Join Us?
- Opportunity to work with cutting-edge technologies and dynamic environments.
- Collaborative and supportive team culture.
- Professional development and continuous learning opportunities.
- Competitive compensation and benefits package.
