The Application Support Lead oversees a support team, resolves support tickets, collaborates with teams, and implements automation. Knowledge in Microsoft technologies is essential.
Role · Application Support Lead - Microsoft Relevant Experience · 7 to 10 years in supporting applications developed using Microsoft .NET technology stack of which the last 5 years were spent in leading a Support & Maintenance Team Responsibilities · Build sound understanding of the supported application estate. · Hands-on role. Guide junior team members are required. · Take responsibility for the Team’s performance. · Provide periodic updates to the leadership Team as required. · Resolve Support Tickets in a timely manner. · Ability to work directly with Customer IT / Business Teams as required. · Good analytical skills for effective troubleshooting & problem-solving. · Root Cause Analysis & Problem Management. · Work on Minor Enhancements · Keep documentation current and prepare SOPs for routine tasks. · Collaborate with internal & external teams to provide end-to-end resolution across Application & Infrastructure issues. · Identify and implement automation opportunities. · Work in Shifts, if required. The Role offers · An excellent opportunity to work in an engagement team that provides mission-critical application management services for Customer. · High visibility, opportunity to interact with multiple groups within the organization, technology vendors and implementation partners. · Individual(s) with passion to learn and adapt to new technologies quickly can scale to the next level easily. · Encourages innovation & provides ample opportunities to identify & automate routine activities. Technical Skills · Must have sound knowledge of ASP.Net, C#, Web API. · Must have working knowledge of Azure, HTML, CSS & JavaScript. · Good knowledge of Angular and/or React, Nunit, Entity Framework, SQL Server 2014, Jquery, PL/SQL & WCF. · Understanding of Design Pattens & Agile methodology. · Familiarity with ServiceNow & JIRA. · Understanding of ITIL Service Lifecycle. Essential Qualification MCA / Equivalent master’s in computers is a must Salary Range Not Specified
Hexaware Technologies Pune, Mahārāshtra, IND Office
North Block, Plot No. 19, Rajiv Gandhi InfoTech Park, MIDC - SEZ, Phase 3, Hinjawadi, Pune, Maharastra, India, 411057
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
