Assistant Manager - Technology Services

Description and Requirements

• Design, build, and maintain TM1 cubes, rules, processes, and reports to support FP&A activities including OPEX planning, headcount forecasting, and business plan submissions.
• Develop and enhance TM1 Web applications for business users, including dynamic reporting tools like the Expected Landing, project reporting etc
• Implement automation features such as Position ID tracking to improve workforce transparency and reduce budgeting errors.

• Troubleshot TM1 server issues, including TM1Web and Perspectives connectivity problems, following documented procedures.
• Provide first-line support for TM1 access issues, password resets, and user provisioning.
• Liaise with IT Infrastructure and Service Desk teams to resolve server outages and escalate critical issues.

• Monitor and manage TM1 application compliance with EUC risk and inventory assessment policies.
• Conduct regular reassessments and submit documentation for certification.
• Support audit and internal control requirements, including backup support and succession planning.

• Conduct training sessions and workshops to improve user adoption and understanding of TM1 capabilities.
• Maintain and update standard operating procedures and troubleshooting guides.

• Proven experience in TM1 development and support, including TM1Web and Perspectives.
• Strong understanding of financial planning processes and reporting cycles with an growth mindset to enhance and streamline process by using the Tm1 system.
• Familiarity with infrastructure dependencies and server architecture
• Ability to work cross-functionally with Finance, People and culture, IT and Audit teams.
• Experience with automation, control mechanisms, and data governance is highly desirable.

• Proactive problem solver with a continuous improvement mindset
• Be a team player and put team first.
• Strong communication skills to engage with business users and technical teams.
• Comfortable working in a regulated environment with audit and compliance requirements.

About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
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