The Senior Business System Analyst guides users through system implementation, supports Scrum teams, enhances agile practices, and helps with process improvements and troubleshooting for business systems.
Description and Requirements
Role Value Proposition
Focuses on ensuring the business processes and supporting systems continue to meet business and project stakeholder needs. The role is to guide the end-users from the discovery, requirements and design phase through the configuration (if applicable) and testing of a new system or functionality. This role will provide internal customers with the best possible solutions to utilize the specific systems, roll out new functionality, identify potential process improvements,
troubleshoot problems and provide user support.
Key Responsibilities
Leads up to 1 onshore or 1 off-shore scrum team in basic to regular complexity business domain.
Understands the underlying meaning and value of the concepts learned and is able to explain them to others.
Is able to apply acquired competency knowledge to implement solutions to new situations.
Facilitates and supports all Scrum and/or Team Kanban participation in release planning activities and events.
Coordinates with other teams and stakeholders on value driven outcome, risks and dependencies.
Collaborate with the PO to gain further understanding and clarity of the backlog items.
Guides and coach, the Scrum/Kanban team on use of agile principles and practices to deliver high quality outcomes.
Facilitates and supports all Scrum and/or Team Kanban events:
Scrum: Iteration Planning, Team Sync, Iteration Review, System Demos and Iteration Retrospective.
Team Kanban: Planning, Team Sync, System Demos, and Retrospective.
Understand the importance of Measure and Optimize flow within the team.
Resolves team impediments with other Scrum/Team Leads to increase the effectiveness of the application of agility.
Establish the team Kanban board for visibility to enhance flow.
Acts as a servant leader who coaches and supports agile teams.
Responsible for ensuring agility is understood and the team adheres to our agile principles, practices, and guidelines.
Provides guidance and focus on ever improving team dynamics and performance. Helps team manage interpersonal conflicts, challenges and opportunities for growth.
Coaches the teams in self-organization, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the team.
Foster collaboration on the team
Works with the team, as well as internal and external stakeholders, to influence and drive decision making and support organizational goals.
Works with agile coaches and other Scrum Leaders to grow within the role.
Contributes to the advancement and improvement of agile practices within the organization.
Education:
Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.
Experience
(Role Requirement): 0-4 Year
Technical Skill
Communication/Presentation
Agile Practices
DevSecOps CI/CD
Data Extraction
User Experience
Configure Software/Systems
System & Technology Integration
Relevant Trends & Direction of
Functional Commercial Product
Collaboration
Collaboration Tools
Product/Business/Industry Knowledge
Requirements Analysis
Problem Solving
Analytical Thinking
Application Systems Testing
Relationship/Stakeholder Management
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Role Value Proposition
Focuses on ensuring the business processes and supporting systems continue to meet business and project stakeholder needs. The role is to guide the end-users from the discovery, requirements and design phase through the configuration (if applicable) and testing of a new system or functionality. This role will provide internal customers with the best possible solutions to utilize the specific systems, roll out new functionality, identify potential process improvements,
troubleshoot problems and provide user support.
Key Responsibilities
Leads up to 1 onshore or 1 off-shore scrum team in basic to regular complexity business domain.
Understands the underlying meaning and value of the concepts learned and is able to explain them to others.
Is able to apply acquired competency knowledge to implement solutions to new situations.
Facilitates and supports all Scrum and/or Team Kanban participation in release planning activities and events.
Coordinates with other teams and stakeholders on value driven outcome, risks and dependencies.
Collaborate with the PO to gain further understanding and clarity of the backlog items.
Guides and coach, the Scrum/Kanban team on use of agile principles and practices to deliver high quality outcomes.
Facilitates and supports all Scrum and/or Team Kanban events:
Scrum: Iteration Planning, Team Sync, Iteration Review, System Demos and Iteration Retrospective.
Team Kanban: Planning, Team Sync, System Demos, and Retrospective.
Understand the importance of Measure and Optimize flow within the team.
Resolves team impediments with other Scrum/Team Leads to increase the effectiveness of the application of agility.
Establish the team Kanban board for visibility to enhance flow.
Acts as a servant leader who coaches and supports agile teams.
Responsible for ensuring agility is understood and the team adheres to our agile principles, practices, and guidelines.
Provides guidance and focus on ever improving team dynamics and performance. Helps team manage interpersonal conflicts, challenges and opportunities for growth.
Coaches the teams in self-organization, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the team.
Foster collaboration on the team
Works with the team, as well as internal and external stakeholders, to influence and drive decision making and support organizational goals.
Works with agile coaches and other Scrum Leaders to grow within the role.
Contributes to the advancement and improvement of agile practices within the organization.
Education:
Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.
Experience
(Role Requirement): 0-4 Year
Technical Skill
Communication/Presentation
Agile Practices
DevSecOps CI/CD
Data Extraction
User Experience
Configure Software/Systems
System & Technology Integration
Relevant Trends & Direction of
Functional Commercial Product
Collaboration
Collaboration Tools
Product/Business/Industry Knowledge
Requirements Analysis
Problem Solving
Analytical Thinking
Application Systems Testing
Relationship/Stakeholder Management
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Top Skills
Agile Practices
Collaboration Tools
Data Extraction
Devsecops Ci/Cd
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