We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
The Technology Manager supports the Head of Technology and IFDL CIO in leading the strategic and operational delivery of technology services across Prudential International Assurance (PIA), Investment Funds Direct Limited (IFDL), and Corporate Risk Solutions (CRS). This role is critical in ensuring regulatory compliance, operational resilience, and robust technology risk management across all three domains.
The incumbent acts as a key delegate in executive and governance forums, contributing to the development and execution of technology strategies that align with business objectives and regulatory expectations. The role also provides oversight of day-to-day operations, third-party service delivery, and the implementation of risk frameworks such as DORA, SEAR, IAF, and MIFIDPRU. In addition, the Technology Manager plays a central role in supporting the ICARA process, maintaining Reasonable Steps documentation, and ensuring effective collaboration across Risk, Compliance, Finance, and Operational Resilience functions.
1. Strategic & Executive Support
· Represent the Head of Technology in executive forums, board meetings, and regulatory engagements.
· Contribute to the formulation and execution of technology strategies that align with business goals and regulatory frameworks.
· Provide strategic insights to support decision-making and long-term planning across PIA, IFDL, and CRS.
2. Technology Risk & Resilience
· Lead the implementation and continuous improvement of the ICT Risk Management Framework in compliance with DORA, SEAR, IAF, and MIFIDPRU.
· Operationalise the PIA Information Technology Risk Policy and ensure its integration with CRS and IFDL frameworks.
· Drive the ICARA process for IFDL, including scenario analysis, stress testing, and wind-down planning.
3. Operational Oversight
· Manage day-to-day technology operations, including service delivery, incident response, and change management.
· Ensure robust oversight of third-party technology providers, with a focus on performance, compliance, and issue resolution.
· Coordinate with Poland-based delivery teams to ensure consistent service quality and alignment with business needs.
4. Governance & Compliance
· Maintain Reasonable Steps documentation and support the discharge of PCF-49 responsibilities under SEAR and IAF.
· Ensure compliance with DORA’s ICT incident reporting and resilience obligations.
· Represent Technology in internal and external audits, regulatory reviews, and enterprise risk forums.
5. Cross-Business Collaboration
· Collaborate with Risk, Compliance, Finance, and Operational Resilience teams to ensure integrated risk management and business continuity.
· Work closely with CRS leadership to align technology solutions with evolving business and client requirements.
6. Leadership & Culture
· Provide leadership and direction to senior technology managers and functional leads across the three business units.
· Foster a high-performance culture emphasizing accountability, innovation, and continuous improvement.
· Mentor and develop talent within the technology teams to build a resilient and future-ready workforce.
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
