Associate, Client Services

About Data Axle:

Data Axle Inc.  has been an industry leader in data, marketing solutions, sales and research for over 50 years in the USA. Data Axle has set up a strategic global centre of excellence in Pune. This centre delivers mission critical data services to its global customers powered by its proprietary cloud-based technology platform and by leveraging proprietary business & consumer databases.  Data Axle is headquartered in Dallas, TX, USA.

Roles & Responsibilities:

We are looking for a Client Services Associate who will be responsible for list fulfilment driven by client inquiries to determine maximum and targeted audience segmentation.

• Manage, confirm and prioritize incoming order inquiries.  Ensure requests are properly understood and executed.
• Set up and launch count inquiries with complex segmentation.
• Communicate status and query results to the internal Data Axle clients.
• Fulfill list order rentals.
• Communicate and coordinate with Client Service team for audit documentation and billing.
• Work well under pressure, prioritize, meet organizational deadlines, and multi-task while maintaining quality of work product.
• Generate weekly and monthly reports created from transactional data sources

• Bachelor’s degree.
• 1 to 3 years of direct marketing experience.
• Ability to communicate with individuals at all levels in the company in an articulate, professional manner; provide excellent customer service.
• Ability to effectively handle multiple priorities while maintaining integrity of work.
• Knowledge of MS Office and Internet technologies.
• Demonstrated skills in problem resolution and logical thinking.
• Technical understanding and thorough attention to the detail of fulfilment processing requirements.
• Ability to learn and adapt to changing technologies.
• Ability to work independently or as part of a team.

This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level.