Handle payment disputes (DDICs, chargebacks), investigate and resolve unmatched payments, maintain bank details and approval workflows, escalate risks, and support second-line finance customer enquiries while recommending process improvements to reduce disputes.
ParentPay Group is Europe’s leading software product company and the UK’s largest education technology business. We are on a mission to bring next-generation innovation to positively impact on the lives of millions of parents, teachers, and students every day in over 49 countries.
Our market leading products use cutting edge cloud-based technology to streamline school processes, including secure web and mobile apps that enable secure online payments for school items such as meals, trips, clubs and uniform, improve parental engagement, simplify meal management and - through our product SIMS - collect and manage a database of student information and core school operations.
ParentPay Group’s new offices in Pune are a fantastic tech hub for those looking to boost their careers in software product development.
Our bright team FastTrack their career with international exposure and ways of working based on agile development best practices from globally renowned technology consultancies.
Key Responsibilities
DDICs & Chargebacks
· Manage Direct Debit Indemnity Claims (DDICs), ensuring claims are investigated, processed, and recorded accurately.
· Process and investigate customer chargebacks, working with payment providers and internal stakeholders to gather supporting evidence.
· Track and maintain records of disputes, recoveries, and outcomes.
· Identify recurring causes of chargebacks and DDICs and recommend improvements to reduce future occurrences.
· Ensure all chargeback and indemnity claim activity complies with internal controls and payment scheme requirements.
Reconciliation and bank approvals
· Review and investigate daily unmatched payment reports, ensuring monies are correctly allocated and exceptions resolved promptly.
· Escalate complex issues, trends, or potential financial risks to management.
· Maintain customer banking information in line with company procedures and controls.
· Process bank account amendments, validations, and approval workflows.
· Verify supporting documentation and ensure appropriate authorisation before changes are made.
Customer service
· Act as a second-line escalation point for finance-related customer enquiries.
· Investigate customer payment issues, account discrepancies, and transaction queries.
Skills, Knowledge and Expertise
· Previous experience in finance operations, payment operations, accounts administration, banking operations, or a similar role.
· Experience handling customer payments, reconciliations, chargebacks, or Direct Debit processes is highly desirable.
· Understanding of payment methods including Direct Debits, BACS, Faster Payments, and card transactions.
· Experience investigating financial exceptions and transactional discrepancies.
· Exposure to customer service or customer support environments.
· Experience handling customer payments, reconciliations, chargebacks, or Direct Debit processes is highly desirable.
· Understanding of payment methods including Direct Debits, BACS, Faster Payments, and card transactions.
· Experience investigating financial exceptions and transactional discrepancies.
· Exposure to customer service or customer support environments.
About
At ParentPay Group, we believe that when schools run well, students thrive. That’s why we’ve spent decades building the operating system that supports well‑run schools – a seamless layer of tools, insights, and support that makes school life simpler for teachers, leaders, caterers, parents, and students alike.From cashless payments and parent engagement to catering management, library systems, and MIS platforms, we connect the everyday parts of education through simple, secure, and connected tools. What began as a way to make school payments easier has grown into Europe’s leading EdTech group – trusted by over 20,000 schools and 9 million users across the UK and Europe.Every day, our platforms process millions of payments, messages, and data points, quietly working in the background so schools can shine out front. Together, we’re helping schools save time, cut costs, and create more time for learning.ParentPay Group is more than a collection of brands. We are a group of people dedicated to supporting well‑run schools and giving time back to teachers, parents, caterers, admin staff – and most importantly, to students.
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