Provides first-level technical support, monitoring, incident management, troubleshooting, and fault resolution for OTT platforms including Astro Go and Sooka. Manages live events, promotions, app configurations, content performance, tickets, escalations, reports, inventory, documentation, system upgrades, vendor coordination, and project implementation. The role also supports application optimization and internal custom system development while working 12-hour shifts, including weekends.
WHY JOIN US?
We practice a vibrant & energetic office culture.
We provide opportunities for career advancement within the company.
Good performance is always rewarded accordingly.
“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”
JOB RESPONSIBILITIES:
WHAT YOU WILL DO:
- Network and System monitoring, fault resolution, technical support and attend to trouble ticket for all areas under departmental responsibilities.
- Responsible on technical support for Astro Go, Sooka and 3rd party integrated App.
- Responsible to act as Incident Manager in the event of any failure on OTT Platform.
- Address and resolve technical complaints from internal and external parties.
- Create/Config pay per view live event on CMS and on multiple payment method.
- Create/Config promo/product on Google/apple console
- Manage UI/UX/Rail/Swimlane creation and config
- Perform first level troubleshooting, and technical fault rectification within agreed KPI.
- Attend to Trouble Ticket (TT), escalate to appropriate internal/external parties, and close TT within the established SLA/KPI.
- Perform proactive monitoring on the content and system/network performance to ensure compliance with specifications.
- Execute escalation as per departmental SOP.
- Update stock keeping and inventory operations.
- Develop technical documentation including scope of coverage for all computing requirement
- Assist Delivery/QA team and Senior Engineer in project implementation.
- Liaise with vendors on technical matters.
- Carry out system upgrade and modification work.
- Generate daily shift reports, performance data reports, incident reports and ad-hoc reports as required.
- Check performance of the application, fine tuning and find fault for improvement
- Design and build custom application or system for internal team
REQUIREMENTS:
WHO YOU ARE:
- Degree in IT/Computer/Communication Engineering, Computer Science or equivalent
- Experience in OTT support and operations 1 or 2 years
- Knowledge in AWS & CDN Management, Monitoring Tools
- Knowledge in database applications and programming skills, e.g. Microsoft, SQL, ASP.
- Good understanding on networking protocols
- Knowledge is multi type of Operating System eg Windows, Linux
- Interest and knowledge in Mobile Devices
- Computer literate and good knowledge on Windows, Microsoft Office
- Ability to understand and review technical drawings, e.g. Visio
- Good oral/written communication
- Willing to work on irregular hours, 12 hour’s shift base including weekends
Similar Jobs
Marketing Tech
Lead Levanta’s APAC Customer Success function, owning regional strategy, retention, expansion, customer health, forecasting, and P&L-level outcomes. Build and develop the regional team, oversee strategic accounts and escalations, establish scalable processes and playbooks, drive product adoption and measurable ROI, and apply AI and automation to improve efficiency. Partner cross-functionally with Sales, Partnerships, Product, and executive leadership while bringing APAC marketplace and seller insights into company strategy.
Top Skills:
Ai AgentsAmazonAmazon Seller CentralArtificial IntelligenceAutomationB2B SaasClaudeFacebookHubspotInstagramLinearPylonShopifySlackTiktokWalmartWecom
Professional Services • Real Estate • Consulting
日本市場向けのマーケティングおよびコミュニケーション施策を企画・実行します。ブランド管理、PR、コンテンツ制作、ソーシャルメディア、Web更新、デジタルキャンペーン、イベント運営、社内コミュニケーション、効果測定などを担当し、グローバルおよびAPACチームと連携して施策をローカライズします。
Top Skills:
ExcelMicrosoft PowerpointMicrosoft Word
Machine Learning • Natural Language Processing
Designs and develops experiential translation and localization learning programs by collaborating with business leaders, HR, trainers, and subject matter experts. Creates instructional scripts, storyboards, course materials, media, assessments, and LMS-compatible content. Translates complex technical information into accessible training, ensures alignment with organizational and client standards, and supports scalable programs through learner monitoring and mentoring.
Top Skills:
DreamweaverFlashHTMLIllustratorLearning Management Systems (Lms)Photoshop
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
