Jobs at Astro (astro.com)

Monitor and respond to customer enquiries and complaints across social media and correspondence channels. Coordinate issue resolution with internal departments, maintain interaction records, ensure policy and SLA compliance, support online engagement monitoring, and prepare reports on enquiry volumes and customer feedback. Contribute to initiatives that improve customer experience and operational efficiency.

Leads the operations, transformation, governance, and continuous improvement of content-related business systems across broadcast and digital media. Oversees metadata, AI-enabled workflows, automation, platform capacity, service resilience, roadmap planning, change prioritization, and delivery. Manages a small development and automation team while coordinating stakeholders, vendors, governance, cybersecurity, data protection, auditability, and responsible AI adoption.

Oversee a portfolio of digital campaigns, ensuring accurate, timely delivery against KPIs and commercial commitments. Lead complex campaigns, manage escalations, monitor performance, guide optimization, and address delivery or revenue risks. Establish campaign governance, improve workflows, promote automation, and partner with sales, ad tech, product, and engineering teams. The role also allocates team resources, develops campaign expertise, and drives operational standards and continuous improvement.

Leads end-to-end digital campaign setup, trafficking, monitoring, optimization, troubleshooting, reporting, and post-campaign analysis. Manages campaign KPIs, budgets, tracking implementation, ad verification, and compliance across Google, Meta, TikTok, and programmatic platforms. Mentors campaign executives, enforces SLAs and quality standards, develops SOPs, and shares industry insights to improve campaign performance and execution.

Assists with production needs for company projects. The role offers exposure to a vibrant entertainment-company office culture, career advancement opportunities, and a supportive, inclusive workplace that values performance, diversity, creativity, and innovation.

Supports the digital content team by writing Bahasa Melayu branded articles and social media captions, creating visual assets in Canva, tracking content trends, and managing multiple deadlines across digital platforms.

Plans and manages acquisition campaigns, promotional initiatives, product launches, and commercial campaigns. Tracks KPIs, analyzes post-campaign performance, creates reports and dashboards, conducts market and competitor research, and provides recommendations. Collaborates with Marketing, Product, Sales, and Operations teams while coordinating project timelines and deliverables.

Supports learning programme coordination, training logistics, participant records, vendor communication, learning platforms, HRDC administration, reporting, employee communications, and process improvement. The intern will assist with Workday, GO1, Articulate 360, SharePoint, compliance training, digital learning initiatives, and AI-enabled workflow improvements while maintaining learning databases and supporting employee engagement.

Drive revenue growth for Rocketfuel Entertainment by developing new business, managing brand and agency relationships, creating integrated partnership proposals, leading pitches and negotiations, and owning the sales process through campaign handover. The role includes achieving revenue targets, maintaining sales forecasts, identifying upsell opportunities, monitoring market trends, servicing clients, attending industry events, and mentoring junior sales staff.

Develop new business and commercial partnerships for Rocketfuel Entertainment across brands, agencies, and clients. Responsibilities include prospecting, relationship management, sales proposals, negotiations, campaign handover, revenue target achievement, market monitoring, and client servicing. The role collaborates with talent, content, video, marketing, and operations teams to create entertainment and advertising solutions.

Support product launches and go-to-market activities, analyze key metrics to track product performance, and collaborate with cross-functional teams to ensure timely delivery of tasks and projects.

Support creator network by producing and editing short-form content, sourcing and onboarding TikTok creators, assisting livestream campaign planning and execution, maintaining creator databases, preparing presentation decks and visuals, and researching trends and competitor activity.

Support product testing (UAT) across web, mobile and set-top box platforms. Draft localized FAQs, training and go-to-market collateral. Design and document customer journeys, perform market and competitor research, prepare product strategy decks, and analyze data to inform product and customer experience improvements.

Support product testing and UAT across web, mobile, and set-top box; create FAQs, training and GTM materials; map customer journeys; perform market research and data analysis; assist with product strategy decks and stakeholder communication.

Support UAT and product testing across web, mobile app and set-top box platforms; draft and localize FAQs, training materials and GTM collateral; design and document customer journeys; conduct market and competitive research; assist in preparing product strategy decks; analyze data to generate insights to improve product and customer experience.

Manage advertising, promotions and events for assigned magazines; acquire and retain advertisers; support sales with proposals, reporting and strategy; develop digital/new media sales capability; train and lead staff; ensure accounts receivable and pricing compliance; monitor market and competitor activity.

Support identification and implementation of AI-enabled automation and digital productivity tools. Research, evaluate, and recommend AI and automation solutions. Assist with UAT activities, documentation (SOPs, process maps, BRDs), analysis, and reporting to improve operational efficiency and platform enablement.

Own the roadmap and delivery of AI automation products, including reliable AI agents, tool-calling workflows, n8n automation pipelines, API integrations, and React-based interfaces. Partner with sales, content, and marketing to identify opportunities, then monitor, debug, and improve shipped solutions. The role requires strong product ownership, hands-on AI and automation experience, technical range across frontend and integrations, and fluency with LLMs and agent frameworks.

Oversee digital brand portfolios across social, app, and web platforms while shaping product direction with design and engineering teams. Drive programmatic revenue and performance targets, research and implement agentic AI workflows, develop AI-native content brands, and consolidate content systems and brand data for AI accessibility. The role requires strong commercial judgment, stakeholder influence, experimentation, and familiarity with AI tools, automation, APIs, and emerging AI concepts.

Own end-to-end product workstreams across Astro’s consumer platforms, from strategy, customer research, and business cases through specifications, UAT, launch, and optimization. Analyze product metrics, conduct competitive research, support GTM planning, and coordinate cross-functional delivery with Technology, CX, Content, Marketing, and Operations teams.