The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.
Associate Process Manager Roles & responsibilities:
- Independently handle clients and client calls– establish self as a valued partner.
- Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation
- Build domain expertise and lead from the front.
- Help knowledge management endeavour by sharing process knowledge and best practices within the teams
Functional & Technical Skills:
- Bachelor's Degree in B. Com /BBM or Master’s Degree in M.Com/MBA/PGDM
- 3 to 5 years of experience in handling a team of minimum of 10 members and has good experience and knowledge of KYC, AML, and Due Diligence
- Ability to manage and complete specific tasks with minimal direction
- Should be able to act fast and decisively when dealing with critical situations – ability to read situations and act in minutes
- Willingness to continuously learn, upgrade skills and stay relevant to business demands
- Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.
- Should be good with logical and quantitative abilities to derive information from data.
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
