Supports customer renewals, license management, quoting, order processing, fulfillment, supplier setup, and post-sales activities. Uses Salesforce, NetSuite, and internal systems to maintain customer data, issue licenses, process transactions, generate reports, identify operational gaps, resolve customer issues, and mitigate renewal attrition. Communicates renewal risks to management while delivering accurate, timely customer service and managing a high-volume workload.
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.
With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.
Position Summary
The Associate Revenue Operations Specialist is responsible for supporting the renewal process, as well as license management, quotes, order processing, order fulfillment, post-sales activities, and maintaining the customer database. Additionally, the Revenue Operations Specialist focuses on serving and retaining service-level-agreements (SLA’s) for existing customer bases.
Essential Functions
• Utilize Salesforce, NetSuite, and internal applications to:
o Process orders and issue license keys in an accurate and timely manner.
o Provide customer quotes, invoices, and other related information.
• Responsible for resolving customer issues and mitigating potential attrition during the contract term.
• Provide customers a personalized level of service that reinforces the value of Perforce.
• Ability to leverage CRM system for daily needs such as pulling reports, identifying gaps and recommending process improvements.
• Communicate to management on significant ‘At Risk’ or ‘Closed Lost’ renewals of high dollar value.
• Maintain customer information and ensure data integrity within internal systems.
• Support the supplier setup process, including execution of supplier due diligence forms and other necessary documents as required by the customer.
• Other related duties, as assigned.
o Process orders and issue license keys in an accurate and timely manner.
o Provide customer quotes, invoices, and other related information.
• Responsible for resolving customer issues and mitigating potential attrition during the contract term.
• Provide customers a personalized level of service that reinforces the value of Perforce.
• Ability to leverage CRM system for daily needs such as pulling reports, identifying gaps and recommending process improvements.
• Communicate to management on significant ‘At Risk’ or ‘Closed Lost’ renewals of high dollar value.
• Maintain customer information and ensure data integrity within internal systems.
• Support the supplier setup process, including execution of supplier due diligence forms and other necessary documents as required by the customer.
• Other related duties, as assigned.
Required Education, Skills, and Experience
• Fluent in English Language.
• Bachelor’s Degree, preferably in Business Administration, related program, or equivalent experience.
• Excellent written and oral communication skills.
• 2+ years in a customer service support role or order processing environment.
• Previous software or technology company experience preferred.
• High attention to detail and proven ability to deliver accuracy across multiple tasks simultaneously.
• Experience in analyzing business/ operational data to identify trends and variations in results.
• Understanding of Revenue Operations and Customer Service Support.
• Salesforce experience preferred.
• Experience with MS Office applications (Excel, Word, Powerpoint).
• NetSuite experience a plus.
• Exceptional customer service and diplomacy skills.
• Proven ability to manage a large case load and prioritize incoming activity.
• Bachelor’s Degree, preferably in Business Administration, related program, or equivalent experience.
• Excellent written and oral communication skills.
• 2+ years in a customer service support role or order processing environment.
• Previous software or technology company experience preferred.
• High attention to detail and proven ability to deliver accuracy across multiple tasks simultaneously.
• Experience in analyzing business/ operational data to identify trends and variations in results.
• Understanding of Revenue Operations and Customer Service Support.
• Salesforce experience preferred.
• Experience with MS Office applications (Excel, Word, Powerpoint).
• NetSuite experience a plus.
• Exceptional customer service and diplomacy skills.
• Proven ability to manage a large case load and prioritize incoming activity.
All employees are expected to demonstrate AI fluency appropriate to their role and level, including responsible use of AI tools, sound judgment, and adherence to company AI governance and security policy standards.
Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
www.perforce.com
Please click here for: EOE & Belonging Statements | Perforce Software
Perforce Software Pune, Mahārāshtra, IND Office
Vatika Business Center , Level 5, Tower C, Don Bosco Road, Yerwada , Pune, Maharashtra , India, 411 006
Similar Jobs
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Develop and support secure, scalable full-stack Java applications using Spring, REST APIs, databases, and React or Angular. Collaborate with product owners, participate in architecture and Agile planning, create usable interfaces, support system and user acceptance testing, and contribute to CI/CD automation and software releases.
Top Skills:
AngularApache Http ServerApache TomcatChefCi/CdEclipseGradleIntellij IdeaJavaJenkinsMavenOracleReactSonarqubeSpring 5Spring Rest ApiSpring Tool SuiteSQLSQL ServerVisual Studio
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Build and enhance Ethoca products through design, development, testing, deployment, configuration, and documentation. Own delivery tasks, integrate services, improve operational metrics, develop architectural understanding, and promote engineering standards. Design scalable test automation frameworks, review automation and quality solutions, support shift-left practices, participate in architecture reviews, collaborate with product stakeholders, and mentor less-experienced engineers.
Top Skills:
AgileCloud-Native ApplicationsCypressDbtDevOpsDistributed SystemsEvent-Driven ArchitectureGithub ActionsGitlabJavaJavaScriptJenkinsMicroservicesPlaywrightPostmanPythonRest ApisRest AssuredSeleniumSQL
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Build and enhance Ethoca products across the full software development lifecycle, including design, development, testing, deployment, configuration, and documentation. Develop scalable test automation frameworks, review quality solutions, promote shift-left practices, and contribute to architecture and design decisions. Collaborate with product and engineering teams, manage risks, integrate services, mentor engineers, and improve operational metrics. Work with microservices, distributed systems, cloud-native applications, APIs, CI/CD platforms, and data validation.
Top Skills:
AgileCi/CdCloud-Native ApplicationsCypressDbtDevOpsDistributed SystemsEvent-Driven ArchitecturesGithub ActionsGitlabJavaJavaScriptJenkinsMicroservicesPlaywrightPostmanPythonRest ApisRest AssuredSeleniumSQL
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
