About Vista Equity Partners
Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem.
Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams.
About Amtech
Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics — empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise.
With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem.
Our Employee Value Proposition
At Amtech, our people are our greatest differentiator. We create an environment where you can:
Purpose
Shape the future of manufacturing and supply chain operations by delivering mission-critical enterprise software used by industry-leading organizations.
Growth
Access continuous learning, leadership development, and cross-portfolio opportunities through Vista’s global network — accelerating both technical and managerial career paths.
Culture
Work in a collaborative, transparent, and people-first environment where values, accountability, and integrity guide every decision.
Innovation
Engage with cutting-edge technologies, including AI-driven automation, and contribute to modernizing financial systems and operational processes across the business.
Role Description
Amtech is seeking an Support Analyst II to support the EnCore ERP platform, with a focus on plant floor operations, production scheduling, inventory management, and manufacturing workflows used throughout the corrugated and folding carton industry.
This is a hands-on technical role requiring end-to-end case ownership, analytical problem-solving, and the ability to work across application, database, and system-level issues. It is not a ticket-only support position.
Manufacturing experience is required. Understanding how production floors operate — from scheduling and shop floor execution through inventory and shipping — matters more than ERP expertise. Candidates with broader manufacturing backgrounds are encouraged to apply; experience in corrugated, folding carton, or packaging is a strong plus but not required.
Key Responsibilities
- Own and resolve EnCore ERP support cases end-to-end, from initial diagnosis through resolution
- Prioritize cases based on operational and financial impact to the customer
- Troubleshoot issues spanning plant floor workflows, production scheduling, inventory management, logistics, and order-to-cash processes
- Investigate configuration, services, and environment alignment to distinguish product defects from customer configuration issues
- Use SQL SELECT queries to validate data, investigate inventory transactions, and support root cause analysis
- Support Microsoft SQL Server and Windows Server-hosted application environments
- Review logs, services, integrations, and scheduled jobs to identify root causes
- Create and maintain knowledge base documentation and troubleshooting guides
- Research prior cases and existing documentation before escalating
- Maintain case ownership and provide structured handoffs across time zones
- Partner with Product, Development, Professional Services, Infrastructure, and Customer Success teams
- Escalate product defects with detailed reproduction steps and supporting evidence
- Participate in testing and validation of new features and product releases
- Support customers across North America and Europe; participate in off-hours work as needed for upgrades, installations, and critical incidents
Skills & Qualifications
Required
- Manufacturing industry experience — plant floor, production scheduling, inventory, or shop floor operations; this is a firm requirement
- Working knowledge of manufacturing workflows from production through shipping and inventory reconciliation
- 4+ years in L2/L3 technical support, application support, or ERP support environments
- Strong troubleshooting skills across enterprise applications, databases, and Windows Server environments
- SQL proficiency — SELECT queries, joins, and data validation
- Experience working with logs, diagnostics, and system analysis tools
- Excellent written and verbal English communication skills
- Self-directed, research-driven approach to problem-solving
Preferred
- Experience with EnCore ERP or comparable manufacturing ERP/MES platforms
- Corrugated, folding carton, or packaging industry experience
- Experience supporting scheduling, inventory, or shop floor execution systems
- SaaS ERP support experience
- Knowledge base creation experience
Nice to Have
- Formal packaging education from Indian Institute of Packaging, SIES School of Packaging, ASC Centre & College, or other recognized packaging programs in India
- Additional language skills
- Power BI or reporting tool experience
WHY JOIN AMTECH
At Amtech, you will drive meaningful financial impact in a growing enterprise software organization while benefiting from Vista’s world-class ecosystem. You’ll collaborate with talented peers, leverage cross-portfolio learning programs, and help shape the future of Amtech’s financial operations and systems. Build your career with Amtech — backed by the strength, scale, and innovation culture of Vista.
