At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a dedicated and customer-focused Customer Care Professional to join our Customer Care team.
In this role, you will be responsible for serving as the primary point of contact for our customers, delivering a best-in-class customer experience, and providing technical assistance for Iron Mountain Connect users. You will build and maintain long-term customer relationships while managing account inquiries and operational processes.
The Domestic Specialty Team primarily manages customer service–related cases for Records Management accounts, delivering price estimates, processing authorizations, and coordinating facility audits to support high customer satisfaction.
What You’ll Do
In this role, you will:
Deliver High-Quality Customer & Technical Support: Serve as the direct contact for customers, providing technical assistance for Iron Mountain Connect users, addressing account inquiries, and delivering price estimates for a wide range of services.
Collaborate with Internal Teams and Clients: Partner with cross-functional operational teams, account managers, and clients to process customer authorizations, update account information windows, and manage client view processes.
Ensure Operational Standards & Audit Compliance: Coordinate facility audit requests, troubleshoot typical service challenges independently, and follow established company policies to ensure consistent, reliable service delivery.
What You’ll Bring
The ideal candidate will have:
Experience in a Customer Care, Client Service, Account Management, or Technical Support role.
Strong knowledge of Customer Relationship Management systems, technical troubleshooting practices, and basic Microsoft Excel, Microsoft Office, and Google Workspace applications.
Proven ability in critical thinking, active listening, time management, and resolving operational problems without direct supervision.
High School Diploma or equivalent experience in customer support or client services (a Bachelor's degree is preferred).
