At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a highly motivated and detail-oriented Closure Agent to join our Customer Care and Billing team. In this role, you will be responsible for managing the seamless closure process of outgoing customers while maintaining exceptional service quality and strict adherence to organizational compliance.
You will work closely within a dedicated global department focused on reducing transactional errors, driving process innovation, and ensuring customer satisfaction across all regional countries.
What You’ll Do
In this role, you will:
Manage Account Closures and Customer Transitions: Execute the end-to-end closure process for outgoing customers, performing billing-related tasks such as account reconciliations to ensure accurate, timely, and seamless offboarding.
Collaborate Globally for Continuous Improvement: Partner closely with upstream and downstream Customer Care, Sales, and Support teams to mitigate escalations, coordinate closing actions, and implement innovative process improvements across regional countries.
Ensure Regulatory and Policy Compliance: Maintain precise documentation of all customer interactions and closure workflows in strict accordance with company policies, industry regulations, and established best practices.
What You’ll Bring
The ideal candidate will have:
Proven Domain Experience: Prior experience in international voice processes (specifically handling United States and Canada regions) along with prior exposure to profile changes, new account setups, or order management.
Strong System Knowledge: Deep functional proficiency with Salesforce Dot Com (SFDC) billing systems, extensive calling environments, and productivity suites like Google Workspace and Microsoft Applications.
Advanced Data Analysis and Problem-Solving Skills: Demonstrated ability to accurately manage data, meet strict deadlines with 100% accuracy, and strategically resolve complex billing or customer inquiries.
Exceptional Communication and Customer Orientation: Highly customer-focused mindset with sound reading comprehension, active listening skills, and the flexibility to adapt well to shifting schedules.
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