Monitors telecom networks, servers, and applications around the clock; detects and resolves alarms and incidents through L1/L2 troubleshooting. Manages tickets, escalations, vendor and field-team coordination, SLA/KPI tracking, health checks, preventive maintenance, incident reporting, shift handovers, and change-window support. Requires telecom network knowledge, monitoring and ticketing tool familiarity, and basic Linux/Unix skills.
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About this opportunity :
The Automated Operations Engineer PS Core is responsible for 24×7 monitoring, fault detection, incident management, and service assurance of network infrastructure to ensure high availability and performance as per defined SLAs.
What you will do:
• Monitor network, servers, and applications using NMS/EMS tools• Proactively identify, analyze, and resolve network alarms and incidents• Perform L1/L2 troubleshooting for network, transmission, and service issues• Raise, update, and manage trouble tickets with internal teams and vendors• Escalate incidents as per defined escalation matrix• Coordinate with field teams, OEMs, and service providers• Track SLA/KPI compliance and ensure timely resolution• Perform routine health checks and preventive maintenance• Prepare incident reports, RCA inputs, and shift handover notes• Support change activities and maintenance windows
The skills you bring:
• Bachelor's degree in Engineering / IT / Computer Science• Knowledge of telecom networks (2G/3G/4G/5G preferred)• Familiarity with RAN, RNC, BSC, SNMP, GTP, SIP, GPRS, SGSN, GGSN, Packet Core• Monitoring tools (SolarWinds, Zabbix, Netcool, Nagios)• Ticketing tools (ServiceNow, Remedy, JIRA)• Basic Linux/Unix knowledge
"All academic credentials must be from recognized and accredited institutions and are further subject to verification.'' What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Job details: Automated Operations Engineer
Job Stage: Job Stage 3
Primary Recruiter: Tanu Loomba
Hiring Manager: Ankita Shrivastava
About this opportunity :
The Automated Operations Engineer PS Core is responsible for 24×7 monitoring, fault detection, incident management, and service assurance of network infrastructure to ensure high availability and performance as per defined SLAs.
What you will do:
• Monitor network, servers, and applications using NMS/EMS tools• Proactively identify, analyze, and resolve network alarms and incidents• Perform L1/L2 troubleshooting for network, transmission, and service issues• Raise, update, and manage trouble tickets with internal teams and vendors• Escalate incidents as per defined escalation matrix• Coordinate with field teams, OEMs, and service providers• Track SLA/KPI compliance and ensure timely resolution• Perform routine health checks and preventive maintenance• Prepare incident reports, RCA inputs, and shift handover notes• Support change activities and maintenance windows
The skills you bring:
• Bachelor's degree in Engineering / IT / Computer Science• Knowledge of telecom networks (2G/3G/4G/5G preferred)• Familiarity with RAN, RNC, BSC, SNMP, GTP, SIP, GPRS, SGSN, GGSN, Packet Core• Monitoring tools (SolarWinds, Zabbix, Netcool, Nagios)• Ticketing tools (ServiceNow, Remedy, JIRA)• Basic Linux/Unix knowledge
"All academic credentials must be from recognized and accredited institutions and are further subject to verification.'' What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Job details: Automated Operations Engineer
Job Stage: Job Stage 3
Primary Recruiter: Tanu Loomba
Hiring Manager: Ankita Shrivastava
Ericsson Pune, Mahārāshtra, IND Office
Ericsson Pune Hub Office
Established IT zone near Viman Nagar with good airport access. Surrounded by cafes, housing and retail, offering a comfortable city lifestyle with a slightly slower pace than larger metros.
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