Manages, maintains, deploys, and troubleshoots physical data center infrastructure. Responsibilities include rack and network device installation, cabling, hardware replacement, asset and inventory management, site audits, incident resolution, ticket updates, SLA adherence, escalation, and remote support. Requires hands-on experience with Cisco, Ciena, Juniper, Arista, and HPE equipment, data center build activities, cabling systems, and IT service management processes.
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About this opportunity:
The Data Center Engineer is responsible for the management, maintenance, and deployment of the physical infrastructure within the data center. This role involves both building and operational support activities to ensure optimal data center performance and reliability.
The engineer will be actively involved in activities such as rack installation, cable laying, network device installation, cable dressing, and material handling. In addition, the role includes troubleshooting hardware and connectivity issues, coordinating with customers and OEM vendors, and ensuring all incidents are resolved within defined SLA timelines.
What you will do:
Work on tickets assigned to fix incidents in the data center on-site visit is required
Timely updates with accurate work logs to be updated in ticketing tool.
Meet all agreed SLA's with the Customer.
Immediately escalate to the central project team any abnormal situation in the data center concerning Ericsson equipment at site.
Asset Management onsite at the data center and reporting
Site audit conducted as per the official guidelines
Site spare inventory management and reporting
Remote support to the onsite engineer to solve the issue
Support other projects within META program.
The skills you bring:
Proven experience in installation, commissioning, and decommissioning of hardware within data center environments.
Strong hands-on experience and in-depth understanding of Cisco, Ciena, Juniper, and Arista network devices and technologies.
Extensive experience in data center build activities, including rack installation, device mounting, cable laying, labelling, and dressing.
Solid technical knowledge and experience with HPE servers and their components, including installation, configuration, and maintenance.
Practical hands-on experience in hardware parts replacement and troubleshooting of physical infrastructure components.
Strong expertise in optical, copper, and fibre cabling systems, including fibre standards, connector types, and cable management practices.
Experience working with ticketing systems and managing incidents, service requests, and change activities through established processes.
Sound understanding of the IT Service Management (ITSM) lifecycle, including ticket handling, SLA adherence, escalation management, and stakeholder communication.
Education and Experience :
Technical degree, preferably in IT/computer science domain.
2-5 years of hands on experience working in a data centre environment.
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 792829
About this opportunity:
The Data Center Engineer is responsible for the management, maintenance, and deployment of the physical infrastructure within the data center. This role involves both building and operational support activities to ensure optimal data center performance and reliability.
The engineer will be actively involved in activities such as rack installation, cable laying, network device installation, cable dressing, and material handling. In addition, the role includes troubleshooting hardware and connectivity issues, coordinating with customers and OEM vendors, and ensuring all incidents are resolved within defined SLA timelines.
What you will do:
Work on tickets assigned to fix incidents in the data center on-site visit is required
Timely updates with accurate work logs to be updated in ticketing tool.
Meet all agreed SLA's with the Customer.
Immediately escalate to the central project team any abnormal situation in the data center concerning Ericsson equipment at site.
Asset Management onsite at the data center and reporting
Site audit conducted as per the official guidelines
Site spare inventory management and reporting
Remote support to the onsite engineer to solve the issue
Support other projects within META program.
The skills you bring:
Proven experience in installation, commissioning, and decommissioning of hardware within data center environments.
Strong hands-on experience and in-depth understanding of Cisco, Ciena, Juniper, and Arista network devices and technologies.
Extensive experience in data center build activities, including rack installation, device mounting, cable laying, labelling, and dressing.
Solid technical knowledge and experience with HPE servers and their components, including installation, configuration, and maintenance.
Practical hands-on experience in hardware parts replacement and troubleshooting of physical infrastructure components.
Strong expertise in optical, copper, and fibre cabling systems, including fibre standards, connector types, and cable management practices.
Experience working with ticketing systems and managing incidents, service requests, and change activities through established processes.
Sound understanding of the IT Service Management (ITSM) lifecycle, including ticket handling, SLA adherence, escalation management, and stakeholder communication.
Education and Experience :
Technical degree, preferably in IT/computer science domain.
2-5 years of hands on experience working in a data centre environment.
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 792829
Ericsson Pune, Mahārāshtra, IND Office
Ericsson Pune Hub Office
Established IT zone near Viman Nagar with good airport access. Surrounded by cafes, housing and retail, offering a comfortable city lifestyle with a slightly slower pace than larger metros.
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