Billing Subject Matter Expert

Job Title: Billing Subject Matter Expert   

Location: Mumbai, India

Role Description

Area

• The Corporate Bank division of Deutsche Bank combines all cash management services for our corporate clients. Cash management has gained in importance and has become increasingly the focus of attention for corporate treasurers over the last years.
• The introduction of the single European currency (SEPA), improvements in (Fintech) technology and the increasing globalization of markets have led to a stronger international orientation of our customers.
• As a result, the challenge for Deutsche Bank is to provide our multinational clients with Cash Management solutions tailored to their specific needs, especially electronic banking products, payment services, liquidity management and other value added services. In order to meet this challenge, optimal combination of products and services with a dedicated Client Deal Team of Sales, Relationship Manager / Coverage Team, Implementation, Customer Service, Electronic Banking and Product Managers is a prerequisite.
• In addition, our intimate understanding of the Cash Management strategy of our clients plays a key role in the successful implementation of Cash Management solutions.
• Deutsche Bank offers state-of-the-art Cross Regional Cash Management products and solutions, as one of the major banks on the global scale. Our ability to provide dedicated personal support to Global brand named corporate clients is critical to maintaining our position as a leading major industry player.

Function

• The Billing Subject Matter Expert (SME) is accountable for the billing set-up and maintenance of international corporate clients.
• The Billing service is part of a centralized function and covers multiple countries & regions.
• Billing SMEs process and secure timely and accurate set-ups of clients billing profiles in various billing systems. Billing SMEs will interact with Implementation Managers and Operations teams and will ensure high client satisfaction so that it is easy to do business with DB and service is the reason to stay.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Reports to the Head of Billing, or respective team lead
• Overall accountable and responsible of new client billing setups as well as maintenance of existing billing set-ups
• Accurate capturing of new billing agreements by understanding the respective cash product terminology and applying correct prices (avoid revenue leakage)
• Maintenance of existing client billing agreements in various billing systems
• Check the data input in the accounting system to ensure accuracy of final bill
• Monitors the month end billing process and ensures that any potential issues are identified in early stage
• Identify, agree and coordinate required billing documentation requirements with the Lead Implementation or Service Manager
• Coordination and execution of billing related projects for corporate clients
• Testing and of new billing system software releases
• Training of new Billing SMEs on billing subjects
• Responsible for informing, involving and handing-over of identified Billing issues
• Act as knowledge owner for Billing and share knowledge with other colleagues
• Participate in Product related workshops/training courses and projects to keep billing knowledge up to standard

Your skills and experience

• Strong interpersonal and communication skills
• Analytical, decisive and problem solving skills
• Ability to focus on administrative tasks and maintaining high accuracy
• Excellent computation and math ability
• Strong organizational skills
• Ability to take full ownership and responsibility across the Cash Management organization
• Flexibility and willingness to work autonomously
• Ability to withstand stress, organize and set priorities to meet deadlines/targets whilst remaining responsive, calm and attentive to client needs, proactive mind-set
• Strong interpersonal and communications skills, verbally and in written
• Accurate, first time right attitude
• Continuous improvement capabilities

Education, knowledge and working experience

• Bachelor/Master degree or equivalent
• Fluent written and spoken English or native language
• Excellent knowledge of Microsoft software applications Word & Excel
• Skills for billing systems and back-end systems would be an asset
• Experience in Cash Management or similar environment (e.g. treasury, accounting, finance)
• Good understanding of corporate cash management products as well as domestic and international payment methods and instruments

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.