BizOps Engineer II

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
BizOps Engineer II
Overview
What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable.
And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.
Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what's next.
About the Role
The Business Operations (Biz Ops) team is seeking a Business Operations Site Reliability Engineer (SRE).
The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture.
Role Qualifications
The ideal candidate will have experience in many of these areas:• Proficiency in languages like Python, Go, Java, or Bash for automation scripts, tools, and integrations. Involves writing clean, maintainable code, debugging, API interactions, version control (e.g., Git), and unit testing.• In-depth knowledge of Linux/Unix. Includes managing processes, file systems, permissions, kernel tuning, shell scripting, server configuration, updates, and security.• Expertise in cloud platforms (AWS, GCP, Azure) and tools like Terraform or CloudFormation for infrastructure as code (IaC). Includes managing virtual machines, serverless architectures, and container orchestration (e.g., Kubernetes, ECS) for scalability and high availability.• Understanding of TCP/IP, HTTP, DNS, load balancing, VPNs, and firewalls. Includes configuring network services and troubleshooting with tools like Wireshark or traceroute.• Proficiency in tools like Splunk, Dynatrace, Prometheus, Grafana, Datadog, Jaeger/Zipkin for logs, metrics, and tracing. Involves defining Service Level Indicators (SLIs), setting Service Level Objectives (SLOs), and creating dashboards for system health insights.• Experience with CI/CD pipelines using Jenkins, GitLab CI, or GitHub Actions. Includes automating build, test, and deployment processes, as well as rollback mechanisms for reliability.• Skills in diagnosing and resolving production issues using logs, metrics, and debugging tools. Includes incident management (e.g., PagerDuty), root cause analysis (RCA), and blameless postmortems.• Familiarity with securing infrastructure, managing secrets (e.g., Vault), zero-trust principles, and compliance standards (e.g., SOC 2, GDPR). Includes vulnerability management and secure configuration.• Expertise in managing and operating Apache Kafka, NATS and MQ. Includes configuring topics (Kafka) or subjects (NATS), ensuring high availability, scaling clusters, monitoring performance metrics (e.g., consumer lag, throughput), and troubleshooting issues like message loss or latency. Involves understanding partitioning (Kafka) and pub/sub patterns (NATS) for event streaming and messaging.• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience with 4/5 years of hands-on experience.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.