Provide technical support for Helix environments, troubleshoot issues, assist clients with onboarding, document solutions, and collaborate with internal teams.
Müller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes.
Key Responsibilities:
- Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner.
- Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues.
- Assist in the onboarding and training of clients on Helix functionalities and best practices.
- Document technical issues and solutions in detail to create a knowledge base for internal and customer use.
- Collaborate with development and DevOps teams to understand client needs and implement effective solutions.
- Stay current on Helix product updates and enhancements, effectively communicating changes to clients.
- Participate in continuous improvement initiatives to refine support processes and tools.
Requirements
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2-4 years of experience in technical support, preferably in a software or version control environment.
- Strong knowledge of Helix Core and experience with version control systems.
- Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users.
- Experience with scripting or automation tools to support troubleshooting efforts is a plus.
- Strong communication skills and ability to work well in a remote team environment.
- Customer-focused mindset with a commitment to providing exceptional support.
Preferred Qualifications:
- Experience with CI/CD processes and tools.
- Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies.
- Previous experience in a remote support role or IT service management.
- Relevant certifications in IT support or Helix administration are advantageous.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Similar Jobs
Artificial Intelligence • Consumer Web • Edtech • Enterprise Web • HR Tech • Social Impact • Generative AI
Own strategic customer relationships, driving retention, adoption, customer health, and verified outcomes. Serve as a trusted advisor, lead business reviews, manage partner relationships, resolve escalations, and share best practices. Use quantitative and qualitative analysis to inform decisions and product roadmaps while collaborating with Sales, Marketing, Content Strategy, Product, and Learner Operations. The role includes remote and on-site customer engagements and 15–25% travel.
Top Skills:
Google SheetsLookerExcel
Big Data • Information Technology • Productivity • Software • Analytics • Business Intelligence • Consulting
Leads strategic customer engagements by discovering operational challenges, architecting and prototyping secure AI and LLM solutions, executing proof-of-value projects, and demonstrating measurable business impact to executives. The role combines presales, value engineering, enterprise AI architecture, agentic systems, optimization, production ML/LLMOps, data engineering, security, and executive presentations. It also develops reusable methodologies, supports adoption and value realization, and mentors junior team members.
Top Skills:
Aws BedrockAzure AiCelonis PlatformGcp Vertex AiHugging FaceLlmsProcess Intelligence PlatformPythonPyTorchRagScikit-LearnSQLTensorFlowXgboost
Cloud • Information Technology • Security • Software • Cybersecurity
Leads Account Executives serving Commercial and Mid-Market customers in the UAE and Oman. Responsibilities include coaching sales teams, driving quotas and pipeline performance, forecasting in Salesforce, recruiting and onboarding AEs, developing go-to-market strategies, managing channel relationships, supporting complex deals, and improving product adoption and revenue growth. The role also develops sales best practices, conducts business reviews, and builds relationships with customers, partners, and industry organizations.
Top Skills:
Business Intelligence ToolsCloud ComputingCybersecurity PlatformsSaaSSalesforce
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
