Provide customer and seller support for an e-commerce platform through voice, chat, and email. Resolve account, listing, order, and technical issues, manage escalations, follow standard guidelines, and coordinate with internal teams while maintaining customer satisfaction. The role is based in Pune, requires rotational shifts and week-offs, and includes a two-way cab facility.
BPO – E-commerce
Location: Pune (In-Office | Local Candidates Only)
Salary: Up to ₹32,000 CTC
Employment Type: Full-Time (5.5 Days per Week)
Role Overview
We are hiring Customer & Seller Support Executives in Pune to assist sellers on an e-commerce platform. You will handle merchant queries, resolve account or order issues, and maintain high customer satisfaction.
Key Responsibilities
- Handle seller inquiries via voice, chat, or email and provide timely resolutions.
- Troubleshoot account, listing, and order issues following standard guidelines.
- Manage escalations and coordinate with internal teams to resolve technical queries.
Eligibility & Skills
- Experience: E-commerce/Customer Service background (Domestic/International) OR a Non-E-commerce background with mandatory International Customer Support experience.
- Communication: Strong English skills (B2/B2+ level).
- Flexibility: Open to rotational shifts and rotational week-offs.
Perks & Interview Process
- Cab Facility: Free two-way cab provided (including odd hours).
- Interview Rounds: HR Screening, Assessment Test, Operations Round (Final Round).
To Apply
Interested and eligible candidates may send their updated CV to:
Email: [email protected]
Similar Jobs
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Provides hands-on technical leadership for full-stack analytics applications. Builds React and TypeScript front ends, Python APIs, Snowflake integrations, secure enterprise authentication, automated testing, CI/CD pipelines, cloud deployments, and production observability. Establishes reusable architectures, design systems, engineering standards, and security practices while conducting design and code reviews, mentoring engineers, managing technical debt, troubleshooting production issues, and influencing multiple teams without direct reporting authority.
Top Skills:
AppdynamicsAWSAzure DevopsCloudwatchCypressD3DatadogDockerEchartsFastapiFigmaFlaskGitGithub ActionsGitlab CiGrafanaHighchartsJavaScriptJestOauth2OidcOwaspPlaywrightPythonRbacReactReact Testing LibraryRest ApisSAMLSnowflakeSQLSsoTypescriptVitestWcag 2.1 Aa
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Lead the configuration and integration of the o9 IBP platform, ensuring alignment with global demand and supply chain processes through best practices and full lifecycle implementations.
Top Skills:
EdiKafkaO9 IbpPower BIPythonRRest ApisSap S/4HanaServicenowSQLTableauTalend
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Develop and optimize Mastercard payment applications through performance testing, Java and database tuning, bottleneck analysis, automation, and APM tooling. Design load tests, measure latency and throughput, resolve system performance issues, improve testing environments, coach junior engineers, and present results to stakeholders. Requires Java Spring Boot, PostgreSQL, Oracle, JMeter, BlazeMeter, performance analysis tools, and payments industry knowledge.
Top Skills:
Apache JmeterBlazemeterDynatraceIso 8583JavaJava Microbenchmark Harness (Jmh)JprofilerOraclePostgresSplunkSpring Boot
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
