Business Analyst

About the Role

The organization is seeking an experienced Business Analyst to support the design and delivery of digital products aimed at advancing financial inclusion, with a particular focus on underserved markets such as rural India. The successful candidate will be responsible for translating business requirements into actionable specifications, conducting data-driven analysis, and collaborating with cross-functional teams to ensure the successful execution of key initiatives.

Key Responsibilities

· Collaborate with product, design, technology, and business stakeholders to translate organizational objectives into comprehensive Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs).

· Conduct detailed analysis of user journeys, including onboarding, lending, and engagement processes, to identify areas for improvement and growth opportunities.

· Prepare and maintain user stories, process flow diagrams, and supporting documentation for ongoing and upcoming initiatives.

· Define, monitor, and report on key performance indicators (KPIs) to evaluate the effectiveness of digital products and processes.

· Liaise with technology teams to ensure that business requirements are accurately scoped, appropriately prioritized, and correctly implemented.

· Support User Acceptance Testing (UAT), process audits, and post-implementation impact assessments.

· Apply structured problem-solving methodologies to address complex and ambiguous business challenges.

· Present analytical findings and recommendations to senior stakeholders and leadership.

Requirements

· A minimum of 2–4 years of relevant experience in business analysis, product analytics, or a closely related discipline; prior experience within fintech, banking, or agri-tech sectors is strongly preferred.

· Demonstrated proficiency in preparing BRDs, FRDs, user stories, and formal process documentation.

· Advanced working knowledge of SQL and Microsoft Excel; familiarity with JIRA, Google Analytics (GA), and Figma is required.

· Prior exposure to customer onboarding processes, lending journeys, or user engagement frameworks is essential.

· Strong analytical capabilities with a demonstrated ability to apply structured, methodical approaches to problem-solving.

· Proven ability to operate effectively within a fast-paced, high-ownership, and cross-functional work environment.

· Experience mentoring junior team members or leading small project workstreams will be considered an advantage.