Manage and maintain Salesforce as the central system of record across L2O, Q2C, and PSD. Provide global end-user support for 2000+ licenses, design and deploy configuration changes, build reports/dashboards, troubleshoot production issues, document solutions, train users, and enforce platform best practices and governance.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Systems Administrator at Coupa:
As the Salesforce System Administrator, your impact directly drives the operational continuity, revenue velocity, and data integrity of our entire Go-To-Market ecosystem. Serving as the operational guardian of Salesforce as our central system of record, you own day-to-day execution and platform health across Lead to Opportunity (L2O), Quote to Cash (Q2C), and Post Sale Delivery (PSD). Far beyond standard ticket processing, you set the organization's benchmark for configuration quality, proactive stakeholder communication, and architectural governance—ensuring that rapid business responsiveness never introduces technical debt or compromises platform stability. By actively assessing cross-portfolio dependencies, eliminating recurring operational friction, and elevating case patterns into structured platform improvements, you directly protect user productivity, strengthen revenue operations, and build lasting operational trust across the enterprise.
What You’ll Do
- Provide global day-to-day end-user support (including system configuration, complex formulas and system maintenance) and assist users with proactive best practices to enhance and increase their knowledge of Salesforce.com
- Design and implement solutions (using industry standard best practices) with functions in the organization that utilize and access Salesforce.com
- Design, document, build, test and deploy enhancements to Salesforce custom objects, page layouts, workflows, alerts, reports and complex dashboards within Salesforce
- Understand and analyze business objectives and functional requirements into technical Salesforce solutions that account for integrations and other downstream impacts
- Quickly identify business risks, inefficiencies, issues, and opportunities related to Salesforce
- Train and support internal user base of 2000+ licenses
- Ensure adherence to Coupa’s IT guidelines, standards, methodologies and frameworks
What You Will Bring to Coupa
- 3+ years of experience as a Salesforce Administrator
- Understanding of Salesforce.com best practices
- Experience responding to production support requests and troubleshooting issues.
- Excellent customer service skills with a demonstrated ability to influence stakeholders and a record of exceeding customer expectations
- Strong project management and documentation skills, with the ability to effortlessly multi-task while ensuring timely delivery of projects and, more importantly, valuable business results
- Technical proficiency in custom objects, validation rules, workflow rules, process builder, reporting, dashboards, assignment rules, email2case, and advanced formula fields
- Proven experience with business process optimization
- Strong accountability, teamwork, and initiative
- Excellent written and verbal communication skills
- Certified SFDC App Builder or Administrator required
- Strong understanding of Salesforce Service Cloud and Communities a plus
- Experience with Visual Workflow and Salesforce Lightning a plus
At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:
Global Well-Being Perks (For All Employees Globally)
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Coupa Shivaji Nagar, Maharashtra, IND Office
Coupa Pune office Office
This major engineering and product hub features a thoughtfully designed, modern workspace that supports collaboration and global growth.
Coupa Shivaji Nagar, Maharashtra, IND Office
1st fllor b ICC Tech Park no 403A, Shivaji Nagar, India, 411016
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