Role: Client Onboarding Specialist
Location: Bangalore, India
Work Model: Hybrid
Reporting To: SPV Management Onboarding Manager (based in Luxembourg)
Position Overview:
The Client Onboarding Specialist supports the onboarding of new clients by ensuring proper customer due diligence (CDD), maintaining accurate client data, and following internal procedures and regulatory requirements. The role also includes supporting and guiding associates to improve service delivery.
This role requires:
Proactive and professional management of client queries and outreach
Close coordination with onshore colleagues
Consistent adherence to client onboarding and compliance policies and procedures
Coaching, mentoring, and guiding team members
Some of the things you’ll be doing:
Manage client onboarding activities in line with SOPs, compliance rules, and internal policies
Handle client queries professionally and in a timely manner
Coordinate closely with onshore colleagues and internal business teams
Support high-volume onboarding projects and oversee ongoing onboarding activities
Facilitate communication with clients, sales teams, and internal stakeholders
Escalate and manage complex customer communications when needed
Contribute to process improvements and share updates with the team
Conduct CDD/KYC reviews, risk classification, and portfolio reviews
Track missing requirements and monitor action points to closure
Support or assist with ad-hoc projects as required
What Technical Skills, Experience, and Qualifications Do You Need?
- At least 2 years of experience or exposure in Compliance or Client Due Diligence within industry or professional practice
Strong ability to manage multiple high-priority tasks simultaneously
Excellent written and verbal communication skills
Demonstrated ability to lead and influence peers effectively
Strong organizational and time management skills
Analytical mindset with solid problem-solving capabilities
Team-oriented approach, with an understanding of shared success
Ability to perform well in a high-volume, deadline-driven environment
Understanding of corporate governance, local regulatory requirements, AML rules, and best practices
Familiarity with KYC due diligence and corporate regulatory obligations at both local and global levels
Qualified or partly qualified Company Secretary, or degree in Law, Commerce, Administration, or a related field
Able to work independently and collaboratively in a proactive, adaptable, and detail-focused manner
Fluent spoken English with the ability to communicate clearly and coherently
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
