Cluster Manager – Corporate Sales

Primary DetailsTime Type: Full time

Worker Type: Employee

To act as a business partner with assigned intermediaries in order to profitably grow the business and meet sales and growth targets.

Primary Responsibilities • Strategy and Planning •Plan and implement a strategy to penetrate markets though brokers/ intermediaries. •Attract and retain high value customers and to eliminate poor performing portfolios. •Foster and grow the channel for sourcing business. •Implement strategies to strengthen relations and enhance productivity. •Policy, Process and Procedures •Keep self-knowledge up to date with current product range and any modifications. •Ensure all personal accreditation levels are met and compliance requirements are adhered to. •Environmental Awareness/Customer Focus •Establish and develop relationships and promote company image with key clients •Monitor client and market requirements and client feedback by conducting client calls / visits. •Network internally and externally to promote the Company’s interests and aid in identifying new opportunities •Maintain regular contact with Brokers/Agents (where applicable) to strengthen business relationships and equip Brokers/sales agents with information and tools that support the achievement of new business and retention sales objectives for •Facilitate delivery and participate in execution of business plans for assigned agents (where applicable) to achieve agency business goals that are in alignment with the region’s profitability and growth expectations •Coordinate event planning •Act as primary contact for agency compensation program issues •Conduct research and analysis on emerging industry trends, issues, and competitive intelligence; evaluate operational issues to determine if competitive and current. •Technical Performance •Review existing portfolios and recommend strategies for increased growth •Generate new business premium and policy growth Assist in the agency appointment process (where applicable) to ensure agency force and book of business is sound, appropriate, and aligned with business unit profitability and growth objectives. •Facilitate and conduct agency reviews using sound and consistent criteria, as well as putting actions in place to resolve profitability and service issues •Manage program and department budget to ensure costs are kept within budget and any variations are accounted for •Learn about new products and understand commission structures for each product in order to enhance the relationships with clients •Provide technical and specialist product expertise to intermediaries on the range of products offered •Monitor and review ones own performance against individual sales targets •Facilitate and implement resolution of business problems and change in a controlled manner. •People Management •May mentor other employees •Provide technical direction, leadership and coaching to underwriting professionals •Plan, manage and review performance of employees via annual performance review process (where applicable) Preferred Competencies/Skills • Ability to delivery on agreed targets • Sales ability and technique • Customer service and relationship building skills. • Proven ability to identify and develop opportunities for business growth and profitability • Proven ability to motivate others to seek opportunities and innovative approaches • Ability to develop strong business relationships • Superior verbal and written communication skills and the ability to use them to influence others and facilitate action • Ability to evaluate, analyze, and resolve complex problems • Ability to understand financial reports including budgetary guidelines and project expenditures • Proficiency in Microsoft Office applications Preferred Education Specifics • Relevant tertiary qualifications (basics of Insurance) Preferred Experience • 10+ years plus experience within customer service/sales environment Preferred Knowledge • Broad knowledge of insurance sales/business development function/ Liability line/ Property/ Casualty lines. • Comprehensive knowledge of and ability to effectively market Regional Insurance’s capabilities, services, and competitive advantages QBE Cultural DNA • Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements: •We are customer-focused •We are technical experts •We are inclusive •We are fast-paced •We are courageous •We are accountable •We are a team •All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer • To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer • The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

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Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.