Lead the strategic architecture, implementation, governance, and evolution of enterprise ServiceNow CMDB environments. Responsibilities include CSDM adoption, service dependency mapping, data cleanup and normalization, source precedence rules, CMDB transformation, health dashboards, KPI definition, and IRE optimization. The role requires extensive IT service management and configuration management experience, including 10–15 years of professional experience and large-scale ServiceNow CMDB implementations.
CMDB Architect
Summary
We are seeking an accomplished CMDB Architect to lead the strategic design, implementation, and evolution of our Configuration Management Database. In this pivotal role, you will be responsible for establishing a robust data foundation that accurately reflects our IT infrastructure and service dependencies. Your expertise will drive large-scale transformation initiatives, ensuring data integrity, governance, and alignment with industry best practices such as the Common Service Data Model (CSDM). This position is critical for enhancing operational visibility, supporting service reliability, and enabling data-driven decision-making across the organization.
Responsibilities
- Architect and oversee the deployment of ServiceNow CMDB solutions tailored to complex, enterprise-scale environments.
- Lead end-to-end adoption of the Common Service Data Model (CSDM) to standardize service mapping and data structures.
- Design and implement strategies for service dependency mapping to visualize relationships between infrastructure and business services.
- Develop and enforce data source precedence rules and comprehensive governance frameworks to maintain data accuracy.
- Execute large-scale CMDB transformation projects, including data cleanup, normalization, and migration efforts.
- Create and monitor CMDB health dashboards and define Key Performance Indicators (KPIs) to track data quality and system performance.
- Configure and optimize the Identification and Reconciliation Engine (IRE) to ensure consistent and accurate configuration item identification.
Requirements
Requirements:
- Experience: 10-15 years of professional experience in IT service management, with a specific focus on Configuration Management.
- Technical Expertise: Proven track record in ServiceNow CMDB architecture and large-scale implementation projects.
- Data Governance: Deep understanding of CMDB data cleanup, normalization techniques, and the establishment of data governance policies.
- Model Proficiency: Extensive hands-on experience with CSDM (Common Service Data Model) and its practical application.
- Analytical Skills: Ability to design service dependency maps and develop data source precedence frameworks.
- Performance Monitoring: Experience in creating health dashboards and defining KPIs for CMDB health and data quality.
- Tooling: Strong knowledge of the Identification and Reconciliation Engine (IRE) for managing configuration data.
- Salary Expectation: Competitive compensation package aligned with the market rate of ₹50 LPA.
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