POSITION SUMMARY:
As part of the Commitment Desk, this person will act as the primary contact that outside customers have with the Correspondent Lending division. This role will work closely as a team with Operations, Underwriting, Funding, Capital Markets, and Sales to ensure the risk is mitigated; profitability is maintained and at the same time customer expectations, both internal as well as external is not only being met, but exceeded. The Primary job focus is Bulk Bidding/Assignment of Trade/Completion of email request in a timely matter. Additionally, this person will be handling manual registration and pricing issues. This role is also responsible for assisting internal customers with problem resolution.
JOB FUNCTION AND RESPONSIBILITIES:
- Assists customers with registering and locking individual mandatory and best effort flow commitments.
- Bulk Bid Mandatory Bid Tapes/Execute Commitments/ AOT
- Develops a full understanding of the correspondent lending product menu, product guidelines and product pricing and be able to discuss with and explain to customers
- Determine product eligibility and price loan commitments, while entering and/or changing loan data.
- Exercises and upholds the company’s policies and procedures in pricing commitments, extensions, re-pricing, and negotiations for the purpose of controlling the company’s exposure and hedging risks
- Researches and evaluates post funding adjustment request from correspondents, sales
- Handles escalated customer service issues, pricing exceptions and other special negotiations
- Resolves customer issues regarding registrations, pricing issues, loan delivery
- Managing extremely high call volume with varying degrees of urgency
- Special projects as required
QUALIFICATION:
- High School degree, or equivalent, required. College degree preferred.
- 1+ years of experience working in a Call Center environment. Outside Sales, Retail, Customer Service experience preferred.
- Mortgage Banking, Banking, or Finance experience helpful.
WORK SCHEDULE OR TRAVEL REQUIREMENTS:
8am-5pm Eastern (Day Shift US) - Possible split shift hours 9pm-6am Eastern.
About UsOnity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors.
At Onity, we strive to earn our customers’ loyalty every day. We do this by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of homeownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported. We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards.
Onity is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to inclusion and equal opportunity ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
