Manage a portfolio of SaaS customers, guiding onboarding, experimentation programs, conversion-rate optimization, training, issue resolution, and retention efforts. Build strong customer relationships, translate analytics into actionable strategies, coordinate with internal teams, and reduce churn. The role requires customer-facing experience, CRO and digital marketing knowledge, SaaS understanding, Google Analytics familiarity, strong communication, and analytical skills.
About Wingify
Founded in 2009, Wingify was built with a simple mission: to make experimentation and experience optimization accessible to everyone. What began in a New Delhi apartment has grown into a global SaaS platform enabling organizations to improve digital experiences through data-driven experimentation and insight.
Today, Wingify serves thousands of customers—from fast-growing startups to Fortune 500 companies like the World Economic Forum, Genpact, Forbes, and LEGO—and is supported by a global team of 450+ employees, with ANZ emerging as a key growth region.
Following Wingify’s merger with AB Tasty, the combined organization now forms a larger digital experience optimization platform with $100M+ in annual recurring revenue, 4,000+ customers worldwide, and nearly 800 employees across 11 global offices. Led by Sparsh Gupta as CEO and backed by Everstone, the group is focused on delivering best-in-class experimentation, personalization, and AI-led optimization solutions at global scale.
Role Overview:
As part of the Customer Success team, you guide and advise clients to help them achieve their business goals by improving their conversion rates using Wingify solutions while closely collaborating with the sales, account management, and technical teams. This role requires outstanding relationship management skills and technical and business acumen.
Role Overview:
As part of the Customer Success team, you guide and advise clients to help them achieve their business goals by improving their conversion rates using VWO solutions while closely collaborating with the sales, account management, and technical teams. This role requires outstanding relationship management skills and technical and business acumen.
Key Responsibilities:
- Work closely and own responsibility for the success of your assigned portfolio of customers to help them track the correct metrics required for measuring their online business performance, form strategies to improve the existing conversion rate using innovative ideas, define, impleWork closely and own responsibility for the success of your assigned portfolio of customers to help them track the correct metrics required for measuring their online business performance, form strategies to improve the existing conversion rate using innovative ideas, define, implement, and manage their experimentation program.
- Manage the onboarding of new clients.
- Help build loyalty by creating an excellent relationship with the customers.
- Arrange operational and methodological training sessions for your accounts
- Resolve any issues and problems faced by customers
- Manage complaints to maintain trust
- Serve as the link of communication between customers and internal teams
- Maximize your portfolio’s retention by minimizing churn and contraction
Required Skills & Experience:
- Prior experience in a customer-facing role or equivalent, a history of increasing customer satisfaction.
- Understanding of Conversion Rate Optimization space
- Knowledge of Digital Marketing techniques and online promotional activities.
- Analytical thinker who can translate complex data into actionable plans
- Understanding of Google Analytics
- Knowledge of how SaaS works
- Excellent customer relationship management skills.
- Outstanding communication, understanding, and writing skills.
- Understanding of web applications, HTML, JavaScript, and CSS is a plus
- Bachelor’s degree, Business or Computer Science related.
- Minimum 3 years of customer-facing experience.
Perks and Benefits:
- Remote-First Organization: Flexibility to work from anywhere.
- Group Health Insurance: Comprehensive coverage for you and your family.
- International Offsites: Participate in annual company retreats to global destinations.
- Competitive Compensation: Attractive salary with performance incentives.
- Learning Opportunities: Engage in incredible learning experiences within international teams.
At Wingify, we are committed to building a diverse, equitable, and inclusive workplace. We believe that a variety of perspectives drives better ideas, stronger execution, and more meaningful impact. Read more about our policy here: https://wingify.com/careers/equal-opportunity-policy/
Similar Jobs
Cloud • Information Technology • Security • Software
Leads customer implementations and migrations to the JumpCloud platform, including discovery, architecture planning, directory integrations, configuration, troubleshooting, environment reviews, and adoption strategy. Partners with Customer Success Managers and customer stakeholders to achieve milestones, provides technical guidance, documents outcomes, tests use cases, supports ongoing engagements, and contributes to professional services process improvements and team onboarding.
Top Skills:
Active DirectoryAmazon CloudwatchAmazon Ec2Amazon S3AndroidApple MdmAWSAws LambdaAzure AdAzure Ad ConnectGoogle WorkspaceiOSJitJumpcloudLdapLinuxmacOSMcsaMcseMicrosoft 365Microsoft IntuneOidcOktaPowershellRadiusSambaSAMLScimSingle Sign-OnSmbSshWindows
Software • Hospitality
Prepares and quality-checks dishes, supervises line cooks, maintains kitchen sanitation and food-storage standards, supports cost control, coaches team members, and ensures compliance with health, safety, sanitation, and alcohol-awareness regulations.
Top Skills:
Haccp
Software • Hospitality
Oversee hotel engineering operations, including equipment inspections, repairs, maintenance, installations, energy efficiency, safety, inventory, documentation, and contractor coordination. Assign tasks, monitor systems, manage emergencies, train staff, and conduct performance reviews while ensuring safe and efficient operation of hotel facilities.
Top Skills:
Electrical SystemsEnergy Management SystemsEquipment Maintenance SystemsHotel Engineering SystemsMechanical Systems
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
