Kotak Mahindra Bank
Customer Assistance Manager-CREDIT CARD-Hardship Assistance Unit
Be an Early Applicant
Manages collections and recovery operations for a retail asset portfolio, including repossessions, external agency coordination, legal formalities, field visits, team training, and regulatory compliance. The role monitors collection performance, supervises recovery efforts, coordinates asset disposal, and ensures ethical adherence to bank policies and regulatory standards.
The Portfolio Manager – Retail Assets is responsible for managing collections and recovery operations within the assigned area. The role involves overseeing repossession activities, coordinating with external agencies, handling legal formalities, and ensuring timely resolution of delinquent accounts. The ideal candidate should be confident, field-ready, and capable of leading a team while maintaining high standards of compliance and operational efficiency.
ResponsibilitiesMonitor and maintain collection performance across the assigned portfolio.
Manage repossession activities and coordinate with repossession agents and sales teams for asset disposal.
Liaise with collection agencies to ensure effective recovery strategies.
Handle legal formalities related to collections and repossession in coordination with the legal department.
Conduct field visits as required to support and supervise collection efforts.
Train and guide the collections team to enhance performance and compliance.
Ensure adherence to bank policies, regulatory guidelines, and ethical standards in all collection activities.
Similar Jobs
Insurance • Payments • Financial Services
Manages collections and recovery operations for a retail asset portfolio. Oversees repossessions, coordinates with agencies and sales teams, handles collection-related legal formalities, conducts field visits, and leads team training. Ensures delinquent accounts are resolved efficiently while maintaining compliance with bank policies, regulations, and ethical standards.
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Own the architecture, technical direction, reliability, cost efficiency, and adoption of Atlassian’s analytical data platform. Build foundational ingestion, transformation, orchestration, compute, and consumption components; establish multi-tenant standards and SLOs; and lead cross-team technical initiatives. The role requires hands-on development, distributed systems expertise, batch and streaming architecture design, cloud experience, and mentorship of senior engineers.
Top Skills:
Amazon Web ServicesApache IcebergApache PinotSparkClickhouseDbtDelta LakeDruidJavaKotlinKubernetesPythonStarrocks
Artificial Intelligence • Productivity • Software • Automation
Leads Zapier’s India entity as statutory Board Director and General Manager. Owns local operations, governance, legal, tax, audit, transfer pricing, regulatory compliance, risk management, vendor relationships, and people decisions. Serves as the bridge between India-based teams and global leadership, translating strategy into execution and establishing operating rhythms for a fully remote workforce. Partners with Deloitte, HR, finance, auditors, regulators, and global executives while overseeing hiring, performance, compensation, employee relations, and compliance with Indian labor requirements.
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
