Manage the full contract renewal lifecycle for assigned clients, including outreach, follow-ups, queries, escalations, documentation, invoicing, and agreement processing. Track renewal statuses and forecasts in CRM systems, coordinate with sales, finance, operations, legal, and documentation teams, and identify upsell or cross-sell opportunities. Contribute client feedback and insights to retention strategies while maintaining strong customer relationships and accurate records.
Role overview & Key responsibilities:
As a Customer Success Renewals Executive, you will be responsible for managing contract renewals, maintaining client satisfaction, and ensuring seamless continuity of services. You will play a key role in revenue retention by proactively engaging with our client partners, addressing their needs, and facilitating timely renewals.
Key Responsibilities
- Own the renewals lifecycle for assigned clients – from initial outreach to closure.
- Track and monitor upcoming contract expiries using CRM and internal tools.
- Collaborate with the sales, finance, and operations teams to align pricing, timelines, and service expectations.
- Send timely renewal communication and follow-ups via emails, calls, and meetings.
- Address client queries, concerns, or escalations related to the renewal process.
- Coordinate with documentation, invoicing, and legal teams for smooth PO and agreement processing.
- Maintain accurate and up-to-date records of renewal statuses and forecasts.
- Identify opportunities for service upsell or cross-sell during renewal conversations.
- Provide inputs for client retention strategies based on feedback and insights.
Requirements
What we're looking for:
- Bachelor’s degree in Business, Sales, Marketing, or a related field.
- 1–2 years of experience in client servicing, account management, or renewals .
- Strong communication and relationship management skills.
- Proficiency in Microsoft Office, Excel, and CRM tools.
- Highly organized with a proactive and detail-oriented approach.
- Ability to multitask and work under tight deadlines in a fast-paced environment.
- A customer-first mindset with a problem-solving attitude
- Culture Fit: Must align with PadCare’s values – Integrity, Entrepreneurship, Collaboration, Customer-First, Innovation.
Work Mode: Full-time; based in Pune
Benefits
Why join us:
- Compensation: Competitive salary in line with industry standards.
- Growth Path: Opportunity to scale into Customer Success Lead and beyond as PadCare expands globally.
- Purpose With Impact: Join a mission-driven team transforming menstrual hygiene through sustainable solutions that uplift women’s health, the environment, and sanitation workers' dignity.
- Eco-Warrior in Action: Help recycle millions of sanitary pads and actively reduce landfill waste and carbon emissions—real impact, not just buzzwords.
- Innovation Meets Heart: Be part of a team that blends empathy with patented 5D recycling tech to build the future of circular economy.
- Grow With Us: We’re a fast-gowing, venture-backed startup offering real opportunities to scale your career as we scale our impact.
- A Culture That Cares: Work in a space where collaboration, inclusivity, and purpose aren’t just values—they’re how we roll every day
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