Are you…
Interested in working for an international and diverse company?
Interested in developing your career in a leading packaging and printing industry?
Looking for a friendly and supporting team?
If so, read on!
Esko, a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our products empower teams to support and manage the packaging design and print processes for brand owners, retailers, pre-media and trade shops, manufacturers, and converters to provide the most innovative, integrated platform and comprehensive portfolio of tools that intelligently digitize, connect, automate, and accelerate the concept to market processes for every packaged product.
You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.
We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.
The Customer Success Specialist is responsible for <for fostering trusted partnerships with clients, aligning with their organizational goals, and driving meaningful impact by shaping client success strategies. This role involves collaborating with cross-functional teams to deliver value-driven solutions, ensuring faster adoption and measurable results for clients and will be located in Bangalore on Hybrid Model.
In this role, a typical day will look like:
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Manage a portfolio of customer accounts to drive product adoption and satisfaction.
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Onboard new customers, conduct platform trainings, and ensure readiness for projects.
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Serve as the primary contact for customer queries and maintain strong stakeholder relationships.
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Lead Quarterly Business Reviews (QBRs) and regular check-ins to review usage and satisfaction.
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Collect feedback to guide product and service improvements; collaborate with the Product team.
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Drive implementation of new products and ensure faster adoption and value realization.
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Communicate updates, mandates, and product changes; provide client training.
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Act as the escalation point for critical product issues and incidents.
The essential requirements of the job include:
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Bachelor’s or Master’s degree; MBA preferred.
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4-5 years of relevant customer success experience in IT-SaaS based platform/solutions, focusing on Enterprise/MM/SMB customers in US/Europe markets.
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FMCG or packaging industry experience is preferred.
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Exceptional communication and presentation skills.
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Strong customer-centric mindset with excellent attention to detail.
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Willingness to travel up to 20%
At Esko, a Veralto Company, innovation comes in every color and never in the same package. Join Esko and see how diversity of people and thought fuels a career journey like no other. Create unique technology solutions for the packaging value chain, bring new ideas to life, make and influence decisions, and experience career growth, rewards, and recognition in our global Packaging & Color organizations.
Esko is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.
What We Value
We believe that real breakthroughs come from teams that think big and respect each other’s differences – different ideas, different perspectives, and different experiences. We encourage all voices to be heard, both internally as we collaborate and externally as we listen to our customers’ most pressing needs. And we would love to have you on this journey with us! Apply today.
Our Culture
More important than what we do is how we operate together as a team across our global organization. Each of our businesses has a unique local culture which is inspired by variety of perspectives our diverse team members bring to the table. However, Veralto and all our businesses share the same foundation comprised of our values and passion for continuous improvement through the Veralto Enterprise System that enables our teams to bring our unifying purpose to life around the world.
Our Values
- We serve humanity with purpose and integrity
- We unlock ingenuity for customer success
- We deliver results as a team
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
