Handle customer inquiries through phone, email, and WhatsApp in English and Tamil. Resolve complaints empathetically, assist with e-commerce concerns, maintain customer records, update internal systems, and support sales and upselling. The role includes three months of structured training and requires strong communication, problem-solving, conflict-resolution, basic email and messaging skills, and familiarity with Microsoft Excel and Word.
This is a remote position.
We are looking for a Customer Support Executive to handle voice and non-voice queries efficiently. The ideal candidate should have excellent communication skills, be proficient in English and Tamil, and be capable of handling customer inquiries with empathy. The role requires familiarity with WhatsApp handling, basic email management, and a quick learning ability for e-commerce operations.
As part of the team, you will undergo 3 months of training to ensure you provide exceptional support to our customers. A basic understanding of sales is a plus, and prior experience in e-commerce customer support or e-commerce agency support is highly preferred.
- Respond to customer queries via phone, email, and WhatsApp.
- Provide clear and structured responses to customer inquiries.
- Handle customer complaints and resolve issues with empathy.
- Assist customers with e-commerce-related concerns.
- Maintain customer records and update internal systems.
- Support sales and upselling when needed.
- Participate in a structured training program to enhance customer service skills.
Requirements
✅ Excellent communication skills in English & Tamil (mandatory).
✅ Experience in voice and non-voice customer support preferred.
✅ Ability to handle WhatsApp and basic email support.
✅ Strong problem-solving and conflict-resolution skills.
✅ Knowledge of Microsoft Excel & Word.
✅ 1 to 2 years of sales experience preferred.
✅ Prior experience in e-commerce customer support is an advantage.
✅ Quick learner with a basic understanding of e-commerce.
✅ Ability to handle customers with empathy and professionalism.
Benefits
✨ 3 months of structured training to enhance your skills.
✨ Opportunity to work in a fast-growing e-commerce environment.
✨ Competitive salary with growth potential.
✨ Work with a dynamic and supportive team.
✨ Gain valuable experience in customer support & sales.
Similar Jobs
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Cybersecurity • Data Privacy
Leads and develops a team of Customer Experience Managers responsible for enterprise customer onboarding, adoption, renewal, and expansion. Sets account strategies, manages performance and KPIs, handles escalations, drives operational excellence, analyzes customer metrics, improves processes and tooling, and collaborates with Sales, Marketing, Operations, Engineering, QA, and IT to improve customer satisfaction and business outcomes.
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Develops and executes global medical communications content for vaccines, including manuscripts, abstracts, congress materials, literature reviews, slide decks, educational resources, and multimedia. The role researches and interprets scientific data, ensures accuracy and compliance, coordinates cross-functional stakeholders, manages project timelines, supports training, and adopts generative AI and other content-development tools. Requires advanced scientific education, pharmaceutical medical-content writing experience, strong project leadership, statistical understanding, and excellent communication skills.
Top Skills:
Generative Ai PlatformsExcelMicrosoft PowerpointMicrosoft Word
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Manages indirect material planning, procurement coordination, inventory accuracy, tooling orders and maintenance, and WIP management for semiconductor assembly and test operations. Drives manufacturing improvements through AI, automation, dashboards, and real-time issue resolution. Maintains process documentation, supports quality and regulatory compliance, and collaborates cross-functionally to improve production flow and achieve operational KPIs.
Top Skills:
Artificial IntelligenceAutomationDashboardsData Visualization SoftwareMesSAP
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
