Handle customer inquiries through phone, email, and WhatsApp in English and Tamil. Resolve complaints empathetically, assist with e-commerce concerns, maintain customer records, update internal systems, and support sales and upselling. The role includes three months of structured training and requires strong communication, problem-solving, conflict-resolution, basic email and messaging skills, and familiarity with Microsoft Excel and Word.
This is a remote position.
We are looking for a Customer Support Executive to handle voice and non-voice queries efficiently. The ideal candidate should have excellent communication skills, be proficient in English and Tamil, and be capable of handling customer inquiries with empathy. The role requires familiarity with WhatsApp handling, basic email management, and a quick learning ability for e-commerce operations.
As part of the team, you will undergo 3 months of training to ensure you provide exceptional support to our customers. A basic understanding of sales is a plus, and prior experience in e-commerce customer support or e-commerce agency support is highly preferred.
- Respond to customer queries via phone, email, and WhatsApp.
- Provide clear and structured responses to customer inquiries.
- Handle customer complaints and resolve issues with empathy.
- Assist customers with e-commerce-related concerns.
- Maintain customer records and update internal systems.
- Support sales and upselling when needed.
- Participate in a structured training program to enhance customer service skills.
Requirements
✅ Excellent communication skills in English & Tamil (mandatory).
✅ Experience in voice and non-voice customer support preferred.
✅ Ability to handle WhatsApp and basic email support.
✅ Strong problem-solving and conflict-resolution skills.
✅ Knowledge of Microsoft Excel & Word.
✅ 1 to 2 years of sales experience preferred.
✅ Prior experience in e-commerce customer support is an advantage.
✅ Quick learner with a basic understanding of e-commerce.
✅ Ability to handle customers with empathy and professionalism.
Benefits
✨ 3 months of structured training to enhance your skills.
✨ Opportunity to work in a fast-growing e-commerce environment.
✨ Competitive salary with growth potential.
✨ Work with a dynamic and supportive team.
✨ Gain valuable experience in customer support & sales.
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
