Leads end-to-end Dynamics 365 Customer Engagement and Project Operations implementations, including fit-gap analysis, requirements planning, data migration, Azure integrations, testing, deployment, resource planning, and project billing. Translates business needs into functional and technical solutions, manages stakeholders, and coordinates cross-functional delivery. Requires deep expertise in Dataverse, Power Platform, Dynamics 365 CE and F&O, Azure integration, REST and Web APIs, and project lifecycle management.
D365 CE / PROJECT OPERATIONS FUNCTIONAL CONSULTANT
Summary
This pivotal role serves as a strategic bridge between business objectives and technical execution within the IT Services sector, specifically focusing on the Dynamics 365 ecosystem. The successful candidate will lead high-stakes implementations of Customer Engagement and Project Operations modules, ensuring seamless integration with Azure infrastructure and broader enterprise systems. With a decade or more of specialized experience, the consultant will drive the entire project lifecycle, from initial discovery and gap analysis through to rigorous testing phases and final deployment, while managing complex stakeholder relationships and resource allocation to deliver exceptional value.
Responsibilities
- Lead comprehensive Fit-Gap analyses and facilitate Critical Requirement Planning (CRP), System Integration Testing (SIT), and User Acceptance Testing (UAT) sessions to validate solution alignment.
- Architect and oversee data migration strategies, ensuring accurate and secure transfer of information into Dataverse and Power Platform environments.
- Manage end-to-end implementation lifecycles for Dynamics 365 Customer Engagement and Project Operations, coordinating with cross-functional teams to meet project milestones.
- Design and execute Azure integrations utilizing REST APIs and Web APIs to connect Dynamics 365 solutions with external systems.
- Oversee resource planning and project billing processes, optimizing operational efficiency and financial tracking throughout the project duration.
- Serve as the primary liaison for stakeholders, translating complex business requirements into functional specifications and technical solutions.
- Provide expert guidance on Dynamics 365 Finance & Operations (F&O) integration points to ensure holistic system performance.
Requirements
Requirements:
- Minimum of 10+ years of professional experience within the IT Services industry, with a proven track record in Dynamics 365 implementations.
- Deep expertise in Dataverse and the Power Platform suite, including hands-on experience with Data Migration and Azure Integration techniques.
- Proficiency in managing Resource Management and Project Billing workflows within the Dynamics 365 Project Operations framework.
- Strong command of Dynamics 365 Customer Engagement (CE) and Finance & Operations (F&O) modules, capable of leading end-to-end deployment strategies.
- Demonstrated ability to conduct Fit-Gap Analysis and manage Critical Requirement Planning (CRP), SIT, and UAT phases effectively.
- Advanced knowledge of Azure Integration using REST APIs and Web APIs for seamless system interoperability.
- Exceptional stakeholder management skills, with the ability to navigate complex organizational structures and drive consensus.
- Salary expectation: ₹20 LPA.
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