DC Engineer

L2 - Network administrator (Switch, Wireless LAN Controller, WAP, Firewall) 

Network Monitoring 

• Link Monitoring 

• Traffic monitoring and analysis including port utilization on routers/switches/ other networking equipment 

• Measure and monitors critical network parameters 

• Monitoring of critical switch ports 

• Configuring links on NOC for alerting & threshold monitoring 

• Bandwidth Monitoring and optimization on the lease line 

• Consolidates trend reports on a regular basis 

• Networks (Data) Monitoring 

Administration 

• Equipment – Configuration, software, hardware changes 

• Vendor Management/ co-ordination 

• Liaison with Telco for outage/ problem resolution 

• Inventory Management 

• Monitoring Trend data, Application Response time & Application distribution 

• Support for any major Customer project on migration or upgrade of network infrastructure 

• Analysis of WAN Circuits 

• Recommend changes to circuits (increase/ decrease) 

• Coordination for Lease (3rd Party Vendor e.g., Spectrum) Line procurement and commissioning. 

• Monitor Backup Network to keep business up and running 

• Device Summary: CPU, Memory Utilization, Free Memory, Buffer, Failure 

• Critical Port Management 

• Fault Monitoring 

• Scalable, high performance SNMP event collection, filtering, and correlation engine 

• Track hardware and software faults 

• Automatically details inventory down to the port level 

• Maintain the properties of ports, modules, devices, VLANs 

• PING, SNMP traps and syslog to identify failures on the network 

• Identify port failures and the affected users and devices 

• Managing internet access service 

• Device Hardware Maintenance and change 

• Device Management 

• Link Management 

• SLA Management 

• Identify potential point of failures and critical segments 

• Review of Routing Policies 

• Study data link redundancy and backup plan 

• Study of Traffic Pattern and determination of local traffic 

• Identification, isolation and rectification of response time problems 

• Protocol Analysis, monitoring and fine tuning 

• Proactive fault detection and management 

• Prioritize network events based on their impact on business 

• Identify degradation or performance overload prior to failure to enable proactive management 

• Logistics movement of spares to various locations. 

• Study of network infrastructure, backup strategy 

• LAN, WAN Network Performance Management 

• In-depth analysis and performance rating of each component of the network 

• Recommendations on Network Design Optimization 

• Review and testing of backup devices 

• IP address design and implementation 

• IP address schema review and management 

• Review and implementation of spanning tree to build redundancy in network 

• Review of routing policies for efficient use of network resources (Reviewed by L2/L3 – implemented by L3) 

• Recommending Upgrades and Technology enhancements 

• Overall supervision of Team 

• Keeping track of SLAs and Analyzing root cause if found Degradation 

• Cable Patching: Fiber & Copper. Scope is limited to Data Centre premises only i.e., Switch to Patch Panel only. 

• To upgrade router IOS 

Hardware Support 

• Repair replacement process of the various principals (OS Upgrade, Bug Fixes and Software patches wherever applicable for different Network Devices. RMA and Replacement procedures for various vendors.) 

Process Compliance 

• Execute appropriate change control processes 

• For all work requests & trouble tickets perform appropriate & timely updates in TT, including escalations 

• Trouble ticket generation and tracking through resolution 

• Intelligent tagging of events based on severity 

• Problem prioritization based on business impact 

• Creating L1 SOP as defined by Customer 

• Track severity of problems: moderate, and severe 

Reporting 

• Electronically capture all configurations, archive, restore if required 

• Configuration Backup 

• Threshold violation alerts through mail, pager and SMS 

• Event Handling 

• Failure analysis of the product 

• To generate historical performance report 

• Enabling OEM Support 

• Engaging OEM for escalations or support needs 

• Establishing new policies & processes inconsensus with Customer