Leads a development team in delivering projects against stakeholder expectations. Manages scope, schedules, budgets, quality, risks, dependencies, roadmaps, communications, and issue escalation. Partners with Product Owners and Tech Leads to prioritize work and maximize value. Champions Agile and Lean principles, continuous delivery, team reflection, servant leadership, feedback, collaboration, and continuous improvement while building autonomous, high-performing teams.
Leads a team to successfully deliver to stakeholder expectations. Responsible for managing scope, schedule, budget and quality levers; managing dependencies and RAIDs within the team and across the organization. Builds a high performing delivery machine.
Outcomes
● An inspired sense of shared purpose within the project team
● A defined roadmap and well understood success criteria aligned to delivery needs
● Consistent transparent, and accessible communications to all stakeholders internal and external
● Realistic and regular expectation setting and negotiation
● Risk mitigation
● People support and growth
● Creation of deployment systems/processes to reduce-friction-with external dependencies
● Reduced cycle time of stories from grooming through deployment
● Clear escalation paths for issue management through project stakeholders
● Clear “definition of done”
● Continuous team reflection and improvement.
● Creation of cross-functional teams that have the right balance of skills and capacity to be autonomous and performant.
Key Responsibilities
Delivery Management: manage and ensure the progress of project work, "continuous flow" and adherence to team commitments. Includes tracking of work, management of risks, and remediation of issues.
Continuous Delivery Planning: create a realistic, achievable roadmap showing how and when the project goals will be met along with the required milestones, mitigations, activities and resources required. Continuously evolving the plan to reflect current reality of the Project and view of the future
Scope Management: Embrace flexibility in requirements change to maximise the stakeholder value whilst balancing management of delivery and expectations of required objectives within a defined timeframe. Understanding which scope management techniques to employ based on
the impact of the change. Establish a strong partnership with Product Owner and Tech Lead to ensure effective prioritization that balances business value, quality and other constraints.
Risk Management: Map and comprehend the risks involved in several dimensions of the work, aiming to prevent them by reducing and mitigating them when possible.
Stakeholder Management: identify, analyze, plan and implement actions that engage and build relationships as well as sustain them long term through effective expectation management, so as to enable each party to reach their goals.
Facilitation: steer team and stakeholders to work well, both in defining a common vision, making decisions, achieving their goals and creating a relational climate where trust prevails and communication is fluid, empathic and honest.
Agile & Lean Principles: guide and champion lean and agile principles for achieving quality, adaptability, speed & alignment. This includes the practices, techniques and tools that support those principles, and an understanding of when things may or may not be applicable in a situation or context.
Build High Performing Teams: enable a group of people who share a common vision, goals, metrics and who collaborate, challenge and hold each other accountable, to achieve outstanding results. Understand individuals, their motivations and provide them the support needed so they can excel in their roles.
Servant Leadership: leads by example. Serves the needs of the team by serving its team members. Put the needs of others first and help people develop and perform as highly as possible.
Giving & Receiving Feedback: solicit and engage with feedback on a continuous basis. Having timely, actionable and meaningful conversations about performance for the purpose of shaping behaviors and fostering learning, with the goal of strengthening confidence and improving the effectiveness of self and others.
Emotional Intelligence: recognizes, understands and manages their own emotions and recognizes, understands, shares and influences the emotions of others.
Collaboration: works jointly with others to co-create and achieve a common goal. This includes learning, practicing and experimenting with tools, techniques and frameworks that foster collaborative working environments.
Skills, Knowledge and Expertise
Drives to Outcomes: focuses on results and desired outcomes and how best to achieve them. Able to execute plans through to action. Persistent to complete tasks and a strong commitment to take action that moves things along to ensure delivery of objectives.
Ownership & Accountability takes personal accountability and ownership for their work. This includes personal follow through, making and defending difficult decisions and tradeoffs, removing blockers, driving collective progress.
Continuous Improvement: advances by ongoing, incremental improvement through continuous learning, questioning the status quo and trying out creative and novel ideas. Shows curiosity and has a keen interest to drive learning for themselves and others.
About
At ParentPay Group, we believe that when schools run well, students thrive. That’s why we’ve spent decades building the operating system that supports well‑run schools – a seamless layer of tools, insights, and support that makes school life simpler for teachers, leaders, caterers, parents, and students alike.From cashless payments and parent engagement to catering management, library systems, and MIS platforms, we connect the everyday parts of education through simple, secure, and connected tools. What began as a way to make school payments easier has grown into Europe’s leading EdTech group – trusted by over 20,000 schools and 9 million users across the UK and Europe.Every day, our platforms process millions of payments, messages, and data points, quietly working in the background so schools can shine out front. Together, we’re helping schools save time, cut costs, and create more time for learning.ParentPay Group is more than a collection of brands. We are a group of people dedicated to supporting well‑run schools and giving time back to teachers, parents, caterers, admin staff – and most importantly, to students.
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