Director - Technical Project and Program Management

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Job Details
POSITION SUMMARY:
The Director of SAP Tech Admin and SAP Application Delivery is responsible for leading the strategic direction, management, and optimization of the SAP technical administration and application delivery processes within the organization. This role involves overseeing the SAP landscape, ensuring high availability and performance of SAP systems, and delivering innovative SAP application solutions that align with business objectives. The Director will collaborate with cross-functional teams, drive continuous improvement, and mentor a team of SAP professionals.
Job Description
Primary Duties & Responsibilities:

• Lead and mentor a team of Senior SAP technical and Application Delivery Managers, fostering a culture of collaboration, innovation, and continuous improvement.
• Act as a key liaison between IT and business stakeholders, ensuring alignment between SAP capabilities and business needs.
• Lead, mentor, and develop a team of SAP database administrators, fostering a culture of collaboration, innovation, and continuous learning.
• Define roles and responsibilities within the DBA team, ensuring effective workload distribution and performance management.
• Conduct regular health checks and audits of SAP databases to identify and resolve performance bottlenecks.
• Develop and maintain robust backup and recovery strategies for SAP databases to ensure data integrity and availability.
• Conduct regular testing of backup and recovery procedures to verify their effectiveness and reliability.
• Oversee the database growth analysis and develop archiving strategies, apply techno-functional expertise on data-dependent tables across various SAP modules.
• Oversee the management of the SAP landscape, including system configuration, performance tuning, monitoring, and maintenance.
• Ensure high availability and reliability of SAP systems through proactive management and disaster recovery planning.
• Implement best practices for system upgrades, patches, and migrations to minimize disruption and ensure system integrity.
• Oversee the design, and deployment of SAP applications, ensuring they meet business requirements and user expectations.
• Collaborate with business units to gather requirements and translate them into technical specifications for SAP solutions.
• Build and maintain strong relationships with key stakeholders, including executive leadership, business units, and external partners.
• Communicate effectively with stakeholders regarding project status, risks, and opportunities, ensuring transparency and alignment.
• Establish key performance indicators (KPIs) and metrics to measure the effectiveness of SAP technical administration and application delivery.
• Prepare and present regular reports to senior leadership on the status of SAP initiatives, system performance, and opportunities for improvement.
• Develop and manage the budget for SAP technical administration and application delivery, ensuring efficient allocation of resources and adherence to financial goals.
• Identify opportunities for cost optimization and efficiency improvements within the SAP environment.
• Implement and enforce security protocols to protect sensitive data and maintain system integrity.

Experience & Educational Requirements:
Bachelor's degree in computer science, Information Technology or any other related discipline or equivalent related experience; Master's degree preferred.

• Proven experience (15+ years) in SAP technical administration and application delivery, with at least 5 years in a leadership role.

• Strong knowledge of SAP technologies, including S/4HANA, ECC, Oracle Exadata, SAP HANA, CPI, APIM, Fiori, and cloud-based solutions.
• Experience managing large-scale SAP projects and initiatives using Agile methodologies.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong analytical and problem-solving abilities, with a focus on continuous improvement.
• Knowledge of SAP security, compliance, and data governance practices.
• Demonstrated ability to communicate complex concepts clearly and persuasively both orally and in writing, facilitating effective collaboration and decision-making across teams and stakeholders.
• Strong Mathematical and Analytical skills.
• Strong organizational skills; attention to detail.
• Solid understanding of business requirements and ability to prepare architectural specifications from which applications will be designed.
• Good conceptual and problem-solving skills to evaluate business problems and apply applications knowledge to identify appropriate solutions.
• Good interpersonal skills; effective team player.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
The noise level in the work environment is generally quiet.
PHYSICAL AND MENTAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing.
• Visual requirements are for close vision, distance vision, peripheral vision and ability to adjust focus.
• 75% or more time is spent looking directly at a computer.
• Associates are frequently required to stand, walk (or otherwise be mobile).
• Ability to deal with stressful situations as they arise.

Experience & Educational Requirements:
Master's Degree in Business Administration, Computer Science, Information Technology or any other related discipline or equivalent related experience. 10+ years of directly-related or relevant experience with 5+ years in a managerial capacity, preferably in IT project management or IT delivery.
Preferred Certifications:
Corrective and Preventive Actions (CAPA)
CSRA Certification
Google Analytics Certification
Lean Six Sigma Certification
Project Management Professional (PMP) Certification
Skills & Knowledge:
Behavioral Skills:
Coaching and Mentoring
Conflict Resolution
Critical Thinking
Multitasking
People Management
Planning
Presentation Skills
Technical Skills:
Agile Architecture Delivery
Budgeting
Business Process Modelling
Financial Planning & Analysis
Performance Management
Project Management
Regulatory Compliance
Software Development Life Cycle
Systems Integration
Vendor/Supplier Management
Workflow Management
Tools Knowledge:
Customer Experience Tools - Qualtrics, Fullstory, WalkMe
Enterprise Resource Planning (ERP) Systems - Sage, ASW, SAP
Microsoft Office Suite
Project Management Support Tools - Clarity, Microsoft Project, JIRA, Confluence
Web Analytics tools like Google Analytics, Google Tag Manager, Google Optimize, Data Studio
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned