Job Summary:
We are seeking a highly motivated and detail-oriented Delivery Excellence Leader to drive
operational efficiency, quality, and performance across the practice. This role is responsible for
implementing best practices, frameworks, and governance models to ensure consistent, high-
quality delivery across client engagements. You will work closely with delivery teams, practice
leaders, and support functions to enable continuous improvement and innovation.
Key Responsibilities:
- Delivery Governance & Assurance:
Establish and monitor delivery governance frameworks, ensure adherence to quality
standards, and support risk mitigation strategies across programs and projects.
- Process Improvement:
Identify gaps in delivery processes, implement corrective actions, and drive continuous
improvement initiatives using methodologies like Lean, Six Sigma, or Agile.
- Performance Metrics & Analytics:
Define and track delivery KPIs (quality, efficiency, utilization, client satisfaction, etc.),
and provide actionable insights through regular dashboards and reports.
- Capability Building:
Support upskilling initiatives, delivery team onboarding, and training programs to
strengthen delivery capabilities and standardization across the practice.
- Client Engagement Support:
Participate in key client reviews, audits, and feedback sessions. Drive action plans for
improvement and ensure lessons learned are captured and reused.
- Knowledge Management:
Promote reuse of delivery artifacts, tools, templates, and best practices. Maintain a
repository of delivery accelerators and enablers.
- Audit & Compliance:
Ensure delivery practices comply with internal policies, client requirements, and
industry regulations (e.g., ISO, GDPR, etc.). Tooling & Automation:
Work with PMOs and CoEs to introduce and maintain delivery tools, project
management platforms, and automation enablers.
Required Qualifications:
- Bachelors/Masters degree in Engineering, Business, or related field.
- 8+ years of experience in delivery management, program governance, or operational
excellence roles.
- Strong understanding of delivery lifecycle methodologies (Agile, Waterfall, Hybrid).
- Experience with process improvement methodologies (Lean, Six Sigma, CMMI, ITIL).
- Proficiency in tools like JIRA, Confluence, ServiceNow, MS Project, or Power BI.
- Excellent communication, stakeholder management, and analytical skills.
Preferred Qualifications:
- Certifications such as PMP, PRINCE2, Lean Six Sigma, CMMI/ISO, ITIL, or SAFe Agile.
- Experience working in consulting or global delivery models.
- Exposure to enterprise client environments and large-scale transformation programs.
